This documentation supports the 22.1 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Integrating

As a developer, you can refer to the information in this section to use the application interfaces associated with BMC Helix ITSM to enable external applications, such as web services or the REST APIs, to create, modify, and search for tickets within the BMC Helix ITSM applications.

Related topics

BMC Asset Management SOAP web services Open link

Integrating Open link (In AR System documentation)

Task Management SOAP web services Open link

Integrating third-party applications with BMC Helix ITSM by using the platform REST API

BMC Helix Multi-Cloud Service Management Open link

To take full advantage of the information presented, you should have a working knowledge of the Action Request System and the BMC Helix ITSM application common foundation.

Web services information is provided for the following applications:

  • BMC Helix ITSM: Service Desk: Incident Management
  • BMC Helix ITSM: Service Desk: Problem Management
  • BMC Helix ITSM: Asset Management
  • BMC Helix ITSM: Change Management  and Release Management


One of the design requirements for the BMC Helix ITSM is that all applications and modules must provide defined interfaces for integration purposes. These interfaces abstract the third-party applications that integrate with the BMC Helix ITSM applications and modules.

The common model for interface forms is to use display-only forms to manage the creation of records and relationships, and to use join forms to manage queries and modify actions. In addition to the interface forms, web services are provided for most of the applications. The web services interfaces are a layer on top of the interface forms, and provide basic define, modify, and query capability to the applications and modules. This section provides the following information:    

  • Descriptions of inputs and outputs for the interface form
  • Descriptions of the web services inputs and outputs, which provide a real working example of how to use the interface forms
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