Depending on your roles and permissions, you can use the features of BMC Helix ITSM for the business use cases listed in this section. Your system administrator configures these features for you as described in the Onboarding and implementing set of documentation.
- Setting up the IT Home page on Mid Tier
- Managing and tracking work assignments
- Searching for records in the application consoles
- Broadcasting messages
- Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter
- Viewing CI and service relationships in the Service Context
- Tracking work history with Work Info logs
- Managing your own people record
- Accessing and navigating the BMC Helix ITSM application consoles
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