This documentation supports the 21.3 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Integrating third-party applications with BMC Helix ITSM by using the simplified REST API

Introduced in BMC Helix ITSM version 21.3, the simplified API is an enhanced, completely redesigned API that offers more capabilities and better consumption of the API. The simplified API offers advantages such as:

  • First-class objects
  • User friendly and industry standard naming conventions for endpoints and attributes
  • Industry standard searching, filtering, and sorting of results
  • Better error handling and status codes

Best practice

You can still use the BMC Helix ITSM platform REST API and webs services to integrate custom applications. However, we recommend that you use the simplified REST API for all supported use cases. If you need to perform operations on a custom form, use the BMC Helix ITSM platform REST API.
The following topics include helpful examples of using the BMC Helix ITSM simplified REST APIs:

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