Integrating third-party applications with BMC Helix ITSM by using the simplified REST API
Introduced in BMC Helix ITSM version 21.3, the simplified API is an enhanced, completely redesigned API that offers more capabilities and better consumption of the API. The simplified API offers advantages such as:
- First-class objects
- User friendly and industry standard naming conventions for endpoints and attributes
- Industry standard searching, filtering, and sorting of results
- Better error handling and status codes
Best practice
You can still use the BMC Helix ITSM platform REST API and webs services to integrate custom applications. However, we recommend that you use the simplified REST API for all supported use cases. If you need to perform operations on a custom form, use the BMC Helix ITSM platform REST API.
Getting started with the simplified REST API
Using the simplified REST API
Examples of using the simplified REST API
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