This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Resetting the default currency field

The default currency values are defined during installation. However, you can manually set the currency field in the following conditions:

  • You want to modify the setting across the entire BMC Helix ITSM
  • The installer failed to set the currency field default values.


To manually reset the default currency field value

  1. Download and extract the BMC Helix Innovation Suite Utilities file from the Electronic Product Distribution site (EPD).
    For more information, see Downloading the installation files Open link .
  2. In the BMC Helix Innovation Suite Utilities extracted folder, search for the AR_UTILITIES.zip file and extract the file.
  3. From AR_UTILITIES, go to the Currency folder. 
  4. Open the following files and copy the content to the Currency_Forms_List.txt file that is present in the AR_UTILITIES > Currency folder (default location).
    Each of these files contain the list of forms from the individual application. For example, if you want to update the Currency field for Change Management, you must copy the content from the currency_change file to the Currency_Forms_List.txt file.

    • currency_asset
    • currency_incident
    • currency_change
    • currency_problem
    • currency_raf
    • currency_rcf
    • currency_raq
  5. Open the Windows command prompt and navigate to the Currency folder.
  6. Run the following command:

    java -jar JARCurrencyDefault.jar -x "ARServer" -u "userName"-p "password" -t "TCPport" -F Currency_Forms_List.txt -c currency/precision -d -l .

    Where:
    currency is USD, CAD, EUR, CNY, JPY, and so on.
    precision 
    is the number of digits to the right of the decimal point. Specify 2 for USD. 

    Important

    A space followed by a period is required at the end of the command. To see the options for the currency utility, type java -jar JARCurrencyDefault.jar.

    The command can take some time to complete, depending on the server capacity and load. After the command is completed, the arcurrencydefault.log file is generated, containing the details of the fields whose currency type and precision are set. The arcurrencydefault_error.log file is created if any errors occur.

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