This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

BMC Helix Innovation Suite Deployment

AR System release notes

BMC Helix CMDB release notes

Smart IT release notes

Change Management release notes

Asset Management release notes

Knowledge Management release notes

Smart Reporting release notes

Service Desk release notes

BMC Service Level Management release notes

BMC Service Request Management release notes

BMC Helix Single Sign-On release notes

October 28, 202121.05 Patches

This patch release includes defect fixes for Smart IT and BMC Service Request Management.

September 15, 202121.05 Patches

Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Studio and service management applications. 

July 28, 202121.05 PatchesThis patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications.
June 23, 202121.05 enhancements

Enhancements to BMC Helix ITSM Insights are:

  • Customizing the heat map by configuring the number of clusters
  • Relating incidents to existing problem investigations
  • Viewing and managing incident relationships

Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are:

  • Progressive Web App screens for change
  • Progressive Web App screens enabled by default

Enhancements to BMC Helix ITSM: Smart Reporting are:

  • Support for Daylight Saving Time through a report query for generating reports that take into account the Daylight Saving Time changes.
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