This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Configuring social collaboration

Users can receive notifications via external notification applications such as Twitter or RSS feeds. As an administrator, you need to enable the functionality.

To enable Twitter notification and RSS feed functionality

  1. Select Application Administration Console > Custom Configuration > Foundation > Advanced Options > System Configuration Settings - System Settings.
  2. Click Open.
  3. Select the Social Collaboration functionality to enable:
    • Enable Notification via Twitter
    • Enable RSS Feed
  4. Click Save.
    For your changes to take effect, log out and log on again.

Tasks for configuring social collaboration

For users to be able to receive notifications, you must perform the following tasks:

For information about using social collaboration features, see Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter.

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