Release notes and notices

Learn what’s new or changed for the installation and deployment of BMC Helix IT Operations Management (BMC Helix ITOM), including new features, urgent issues, documentation updates, and fixes or patches. 

The release notes in this documentation are specific to the installation and upgrade of BMC Helix IT Operations Management. For complete release notes, refer to the product documentation of the respective component.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Downloading the deployment manager

BMC Helix Operations Management Release notes and notices Open link

BMC Helix Intelligent Integrations Release notes and notices Open link
Support information

November 8, 2023

The BMC Helix ITOM 23.4.00 release introduces the following new features and enhancements:

  • Disaster recovery for BMC Helix ITOM
  • Collect and view BMC Helix ITOM application logs by enabling BMC Helix Logging
  • Support for the following technology stacks:
    • Kubernetes 1.27
    • OpenShift version 4.13
    • Nginx Ingress Controller version 1.8.1 and 1.9.3
  • Proactive problem management (PPM) module of BMC Helix ITSM Insights is unavailable.

23.4.00 enhancements and patches


Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

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