Error messages

If there are issues during the deployment, the following messages can help you to understand where the deployment failed.

MessageDescription

[38;2;224;000;000m[210709-121334] ERROR: Kubernetes namespace ade-okd is not created.
Please create the namespace.ESC[38;2;224;224;224m

[38;2;224;000;000m[210709-121704] ERROR: Kubernetes namespace bmc-helix-logging is not created.
Please create the namespace.ESC[38;2;224;224;224m

Namespaces were not created before deployment.

[210713-190024] INFO: Checking file /var/builds/build.193/helix-on-prem-deployment-
manager/commons/../configs/infra.config for empty variables

[210713-190024] ERROR: CLUSTER_TYPE is empty, please check.
[210713-190024] ERROR: NFS_STORAGE_CLASS is empty, please check.

A mandatory parameter was left blank in the helix-on-prem-deployment-manager-<release_version>/ configs/infra.config file.

For example, the CLUSTER_TYPE and NFS_STORAGE_CLASS parameters are blank.

Checking bmc docker registry
[210712-151413] ERROR: Unable to verify docker registry.

The value of IMAGE_REGISTRY_PASSWORD in the helix-on-prem-deployment-manager-<release_version>/ configs/infra.config  file is incorrect.

Checking Smart Appliance Load balancer
[210712-151105] ERROR: Smart Appliance host tenant1-disc-private-poc.dsmlab.bmc.com not reachable.

The load balancer is not reachable or the load balancer entry is incorrect.

[210712-155921] ERROR: Unable to connect nfs server : clnt_create: RPC: Unknown host
command terminated with exit code 1

The NFS server entry is incorrect.

[210712-160024] ERROR: Invalid storage mount path /u029/pvc/repocopy, NFS command output: /u02/pvc *The NFS server mounted path is incorrect or not provided.

Checking Postgres status
psql: error: could not translate host name "postgres-postgresql-ha-pgpool" to address:
Name does not resolve

command terminated with exit code 2 [210712-185234] WARNING: Attempt 1 failed! Trying again
[210712-185624] ERROR: Unable to connect to PostgreSQL - postgres-postgresql-ha-pgpool:postgres
Exiting...
[210712-185624] ERROR: Failed to deploy infra service(s).

Connection was not established with the PostgreSQL.

/var/builds/build.psr.144/helix-on-prem-deployment-manager/commons/utils.sh:
line 110: 6042 Hangup "$@"
^[[38;2;224;000;000m[210610-213400] ERROR:
Failed to deploy common services.^[[38;2;224;224;224m
9.

The deployment is being run by using nohup and there is a network issue,

Error: services "postgres-postgresql-ha-pgpool" not found
^[[38;2;224;000;000m[210609-183910] ERROR: Failed to install helm chart: postgres.^[[38;2;224;224;224m
^[[38;2;224;000;000m[210609-183910] ERROR: Existing the installer...............................^[[38;2;224;224;224m

PostgreSQL was not deployed.

Installing helm chart: anomaly-detection-service
Release "anomaly-detection-service" does not exist. Installing it now.
Failed to install helm chart: anomaly-detection-service
Got error while executing parallel pipelines: Error: Command failed: /var/builds/build.psr.142/helix-on-prem-deployment-manager/deploy/common/../../commons/
install_helm_chart.sh anomaly-detection-service 13 namespace=dark-helmet,registryhost=
<host
.bmc.com , imagePullSecrets.name =bmc-dtrhub, containers.container1.org =onprem-infra/lphlx:,containers.container1.resources.limits.cpu=2,containers.
container1.resources.limits.memory=4Gi,
containers.container1.resources.requests.cpu=1,
containers.container1.resources.requests.memory=2Gi

panic: interface conversion: interface {} is []interface {}, not map[string]interface {}


goroutine 1 [running]:
helm.sh/helm/v3/pkg/strvals.(*parser).key(0xc000233200, 0xc00026f020, 0x0, 0x0)
/home/circleci/helm.sh/helm/pkg/strvals/parser.go:211 +0xdea
helm.sh/helm/v3/pkg/strvals.(*parser).parse(0xc000233200, 0xc00026f020, 0x100)
/home/circleci/helm.sh/helm/pkg/strvals/parser.go:133 +0x38
helm.sh/helm/v3/pkg/strvals.ParseInto(0x7ffdd094ee12, 0x14b, 0xc00026f020, 0x17aa2e0, 0xc000604430)
/home/circleci/helm.sh/helm/pkg/strvals/parser.go:70 +0xbe
helm.sh/helm/v3/pkg/cli/values.(*Options).MergeValues
(0xc000297500, 0xc0002eed80, 0x1, 0x1, 0x0, 0x0, 0x0)

/home/circleci/helm.sh/helm/pkg/cli/values/options.go:62 +0x22b
main.runInstall(0xc000740fc0, 0x2, 0xc, 0xc0007e9bc0, 0xc000297500,
0x1d28e20, 0xc00000e018, 0x47, 0x0, 0x0)

/home/circleci/helm.sh/helm/cmd/helm/install.go:179 +0x331
main.newUpgradeCmd.func1(0xc0002b4b00, 0xc000740fc0, 0x2, 0xc, 0x0, 0x0)
/home/circleci/helm.sh/helm/cmd/helm/upgrade.go:104 +0xa22
github.com/spf13/cobra.(*Command).execute(0xc0002b4b00, 0xc000740f00,
0xc, 0xc, 0xc0002b4b00, 0xc000740f00)
/go/pkg/mod
/github.com/spf13/cobra@v1.0.0/command.go:842+0x460
github.com/spf13/cobra.(*Command).ExecuteC(0xc0000ef080, 0x1d6bc40, 0xc0003d04d0, 0x7ffdd094ef61) /go/pkg/mod/github.com/spf13/cobra@v1.0.0/command.go:950 +0x349
github.com/spf13/cobra.(*Command).Execute(...)
/go/pkg/mod/github.com/spf13/cobra@v1.0.0/command.go:887
main.main() /home/circleci/helm.sh/helm/cmd/helm/helm.go:83 +0x206
at ChildProcess.exithandler (child_process.js:308:12)
at ChildProcess.emit (events.js:315:20)
at maybeClose (internal/child_process.js:1048:16)
at Process.ChildProcess._handle.onexit (internal/child_process.js:288:5) {
killed: false,
code: 255,

During deployment you get this kind of deployment issue:

Installing helm chart: kibana-proxy-service
Release "kibana-proxy-service" does not exist. Installing it now.
Failed to install helm chart: kibana-proxy-service

Error cause is not clear. Contact BMC Support with the pod logs attached.
Got error while trailing serial pipelines: Error: Command failed:
/var/builds/build.psr.142/helix-on-prem-deployment-manager/deploy/common/../../
commons/install_helm_chart.sh kibana-proxy-service 80 namespace=
dark-helmet,registryhost=pun-harboreg-01.bmc.com,imagePullSecrets.name=bmc-dtrhub,ingress.hostname=svv-india-app.dsmlab.bmc.com,containers.container1.org=onprem-infra/lphlx:,containers.container2.org=onprem-infra/lphlx:,containers.container3.org=onprem-infra/lphlx:,rssoconfigjob.callback_url=
https://svv-india-app.dsmlab.bmc.com/loganalytics/auth/code/callback,authproxy.rssoexternalurl=
https://svv-india-app.dsmlab.bmc.com/rsso,authproxy.rssointernalurl=https://svv-india-app.dsmlab.bmc.com/rsso,envMap.env.LOG_ELASTICSEARCH_DEPTYPE=ODES,rssoconfigjob.
rsso_skip_verification=false,rssoconfigjob.org=onprem-infra/lphlx
:
There was an error in executing trailing serial pipelines.

at ChildProcess.exithandler (child_process.js:308:12)
at ChildProcess.emit (events.js:315:20)
at maybeClose (internal/child_process.js:1048:16)
at Socket.<anonymous> (internal/child_process.js:439:11)
at Socket.emit (events.js:315:20)
at Pipe.<anonymous> (net.js:673:12) {
killed: false,
code: 255,
signal: null,

A time-out error occured.

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