23.4.00 enhancements and patches

Review the BMC Helix IT Operations Management (BMC Helix ITOM) enhancements made available during the 23.4.00 version for features that will benefit your organization.

VersionOn premisesUpdates and enhancement
23.4.00(tick)Updates in 23.4.00

Updates in 23.4.00

Disaster recovery for BMC Helix ITOM

Configure disaster recovery to back up your data, save it in the MinIO on the production site, and then replicate the data onto the MinIO on the standby site at scheduled intervals. 
When a disaster occurs, you can failover to the standby site and continue your operations with minimal or no impact.   

For more information, see Disaster recovery deployment.

Collect and view BMC Helix ITOM application logs by enabling BMC Helix Logging

BMC Helix Logging gets installed in the same namespace as the BMC Helix ITOM, and it supports restricted pod security standards.

BMC Helix Logging uses Elasticsearch, Fluent Bit, and Kibana (EFK) to collect, store, and view logs.


BMC Helix Continuous Optimization does not support BMC Helix Logging.

For more information, see Preparing to collect logs by enabling BMC Helix logging.

Support for updated technology stacks 

The following technology stacks are supported:

  • Kubernetes 1.27
  • OpenShift version 4.13
  • Nginx Ingress Controller version 1.8.1 and 1.9.3

For more information, see System requirements.

Parameters added to or removed from the infra.config file and deployment.config files

No parameters were added or removed from the infra.config and deployment.config files.

For more information, see Configuration file settings.

Proactive problem management (PPM) module of BMC Helix ITSM Insights is unavailable

If you choose use BMC Helix ITOM version 23.4 with BMC Helix IT Service Management version 22.1.06 and create a PPM job on an SSL-enabled restricted environment, the Proactive problem management (PPM) module of BMC Helix ITSM Insights will not be available. To resolve this issue, you must apply hotfix-  
For more information, see  Known and corrected issues Open link in the BMC Helix IT Service Management Deployment documentation.

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