This documentation supports the 22.1 version of BMC Helix Innovation Studio.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix Innovation Studio 22.1, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

Support information

Action Request System release notes Open link

BMC Helix ITSM release notes Open link

BMC Helix Virtual Agent release notes Open link

BMC Helix Business Workflows release notes Open link

The following updates have been added since the release of the space:

DateSummaryReference
April 17, 2024

Issues that were corrected by 22.1 patch 8 and issues that remain open

Patch 8 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

  • Use your own authentication provider by using BMC Helix SSO based multi-service providers
  • Select a row-level security algorithm for fast data retrieval
22.1 enhancements and patches
August 11, 2023

Issues that were corrected by 22.1 patch 7 and issues that remain open

Patch 7 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

  • Changes to in-app help
  • Defining timeout to avoid an abrupt API call end
22.1 enhancements and patches
July 5, 2023

Issues that were corrected by 22.1 patch 6 and issues that remain open

Patch 6 for version 22.1 is available for on-premises customers. The following updates are available in this patch:

  • Updated support for Kubernetes and OpenShift
  • Updated support for Ingress and Helm
  • Additional products available for on-premises installation
22.1 enhancements and patches
June 7, 2023

Issues that were corrected by 22.1 patch 6 and issues that remain open

Patch 6 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

  • Consent for data collection

  • 2-year BMC Helix ITSM Archival Policy auto-enabled

  • Analyze the manual reconciliation effort by using an automatically generated reconciliation report

  • Direct SQL actions in active links are replaced with Service actions for improved security

  • View the API status of import definitions
  • Create search filters for BMC Helix Virtual Agent
  • Access BMC Helix Knowledge Management by ComAround articles based on the enhanced entitlement checks
  • Reschedule the archiving process at non-peak hours

22.1 enhancements and patches
March 24, 2023

Issues that were corrected by 22.1 patch 5 and issues that remain open

Patch 5 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

  • Trigger multiple grid filters in batch mode
  • Improve the search capability of a named list by providing an additional query

  • Override browser locale settings in PWA with user preferences

  • Synchronize knowledge articles from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to multiple portals in BMC Helix Knowledge Management by ComAround
  • Improve grid performance by using Apply filters to apply only selected filters
  • Improve the capabilities of a named list by associating it with a custom record definition
22.1 enhancements and patches
January 13, 2023

Issues that were corrected by 22.1 patch 4 and issues that remain open

Patch 4 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

  • Typeahead feature for named list field in Record grid component
  • Reconcile customized Developer Studio form views (VUIs) by using the reconciliation utility
  • Search for BMC Helix Knowledge Management by ComAround articles based on the enhanced entitlement checks

  • Provision to show or hide the view component based on user's device
22.1 enhancements and patches
November 2, 2022

Issues that were corrected by 22.1 patch 3 and issues that remain open

Patch 3 for version 22.1 is available for SaaS subscribers. 

22.1 enhancements and patches
October 10, 2022

Issues that were corrected by 22.1 patch 2 and issues that remain open

Patch 2 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

  • Advanced RTF fields for Progressive Web Application screens
  • Bring record data from multiple record definitions together in a single grid
  • Customizable list for predefined view presets
  • Have search results return the articles based on the enhanced entitlement checks
  • Export archived data to a Secure File Transfer Protocol (SFTP) location
  • Access information about a specific server through the AR System Server Group Console
22.1 enhancements and patches
September 2, 2022

Issues that were corrected by 22.1 patch 1 and issues that remain open

Patch 1 for version 22.1 is available for SaaS subscribers. The following updates are available in this patch:

  • Troubleshoot cache sync issues in the server group
  • Select a BMC Helix Knowledge Management by ComAround portal for integration

22.1 enhancements and patches
July 29, 2022

Enhancements available in this release:

  • Type-ahead suggestions when creating text filters
  • Leverage all ADAPT icons in  BMC Helix Innovation Studio with an icon picker
  • Define row actions in Record Grid
  • Enhance the fields in Record Grid by adding cell styling
  • Define custom filters to search records
  • Obtain the ARJDBC query execution plan by using the explain query REST API

  • Manage and distribute rule processing load
  • Improve system performance by periodically archiving record data
  • View logs for debugging process definitions
  • Create and view BMC Helix Innovation Studio reports by using BMC Helix Dashboards
  • Track and monitor errors during import and export of a content package
  • Improve system performance and maintain database sanity by using the Data Cleanup utility
  • Effective database resource utilization by stopping the long running database calls 
  • Sort and pagination functionality is available for the Errored tab of the Manage Process dashboard
  • Monitor the health of BMC Helix Innovation Suite by using the arstartup-debug.log file
  • Access process logs and bundle logs from the Server Group Log Management tab on the AR System Server Group Administration Console
  • Run developer sandboxes on your local machine by using a docker container

  • Automatically unlock the BMC Helix Innovation Suite account
  • Real-time validation for attachments
  • Use the Password Change form to update BMC Helix Innovation Suite password
  • Integrate BMC Helix Knowledge Management by ComAround with BMC Helix Business Workflows
  • Use separate migration options to synchronize folders and content from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
  • Perform partial migration of content from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to prevent articles updated in BMC Helix Knowledge Management by ComAround from being overridden
  • Have article flags and flagging attributes such as date and comment automatically synchronized from BMC Helix ITSM: Knowledge Management and BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
  • Have your localized knowledge articles in BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management automatically synchronized to the corresponding translation languages in BMC Helix Knowledge Management by ComAround
  • Have your knowledge articles migrated significantly faster from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
22.1 enhancements and patches

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