This documentation supports the 22.1 version of BMC Helix Innovation Studio.

To view an earlier version, select the version from the Product version menu.

Configuring a data source

As an administrator, you can leverage data outside BMC Helix Innovation Studio. To leverage external data, you must first configure the data source by specifying the connection and authentication details. BMC Helix Innovation Studio supports the following external data source types:

  • Action Request System (AR System) 
  • Web API data source
  • Custom data source

The AR System data source type supports the following authentication types:

  • BMC Helix Single Sign-On (Remedy SSO)—Remedy SSO should be the same for BMC Helix Innovation Studio and external AR system, and users should be synced in BMC Helix Innovation Studio from external AR system.
  • Remedy Application Service Password of external AR System—AR System users should be synced in BMC Helix Innovation Studio.

To configure a new data source

  1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab. 
  2. Select Integrations > Data sources > Data source connections.
  3. On the Data source connections page, click New.
    The New data source connection dialog is displayed.
  4. On the General tab, complete the following fields:
    1. Name—Enter an appropriate name for the data source connection, for example, ARS01.

      Important

      To avoid errors, do not use the following names for the connector:

      • Web Api
      • AR System
      • ARDBC.PREVIEW
      • ARSYS.ARDBC.CONFIGFILE
      • REMEDY
      • ARDBC.SERVER.ADMINISTRATION
    2. Type—Select AR System, Web API or Custom, depending on your requirement.
      The data is retrieved from the data source defined in this field.
  5. On the Connection properties tab, complete the fields as described in the following table:

    Data source typeConnection Properties fieldsAction
    AR SystemHost nameEnter the host name of the external AR System server.
    PortEnter the port number.
    AuthenticationSelect one of the following supported types:
    • RSSO 
    • RAS (Remedy Application Service)
      If you select RAS, enter the password of the Remedy Application Service User of the external AR System.
    Use currently logged in user permissions

    Select the check box if you want to use the logged in user's permissions to access the AR System server.

    Best practice: We recommend that you select this check box after the application development is complete.

    Web APIWeb API connectionSelect the web API connection that you have created.
    For information about web connection, see Configuring the authentication credentials of REST API web services.
    CustomCustom data source providerSelect the appropriate custom data source provider.
  6. Click Save.

Related topics

Creating external record definitions

Mapping custom fields from BMC applications with BMC Helix Knowledge Management by ComAround

Mapping the data source alias to an appropriate data source configuration

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