This documentation supports the 21.3 version of BMC Helix Innovation Studio.

To view an earlier version, select the version from the Product version menu.

Setting the default author email address

As an administrator, you can define the default author email address to be used in articles migrated from your BMC application to BMC Helix Knowledge Management by ComAround. 

Best practice

We recommend that you always set the default author email address when you migrate knowledge articles to BMC Helix Knowledge Management by ComAround because some articles in your BMC application might not include the email address of an article author. If some knowledge articles do not have the author email address defined in your BMC application, and you do not set the default email to be used in BMC Helix Knowledge Management by ComAround, you get a warning during the synchronization process, and the author email address is set to unknown@bmc.com.

Before you begin

Make sure you have completed the following steps:


To set the default author email address

  1. Log in to BMC Helix Innovation Studio.
  2. On the Workspace tab, select Knowledge Sync > Records.
  3. On the Records tab, select Migration Config Common Settings Properties and click Edit data.

  4. On the Data Editor (Migration Config Common Settings Properties) page, click New.

  5. On the New Record page, specify the following required fields:

    • Created by—Enter the name of the user who created this mapping. The default value is the BMC Helix Innovation Studio user name.
    • Description—Enter the record description.
    • Status—Select the status of the record.
    • Assignee—Enter the assignee name.
    • PropertyName—Enter AuthorEmailAddress.
    • PropertyValue—Enter the default author email address to be used in BMC Helix Knowledge Management by ComAround.
    • Source—Select a source BMC application for which you want to use the default email address for migrated knowledge articles:
      • BWF—If you want to set the default author email address for articles migrated from BMC Helix Business Workflows Knowledge Management.
      • RKM—If you want to set the default author email address for articles migrated from BMC Helix ITSM: Knowledge Management.
      • ALL—If you want to set the default author email address for articles migrated from all source BMC applications.
  6. Click Save


Where to go from here

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