This documentation supports the 21.3 version of BMC Helix Innovation Studio.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix Innovation Studio 21.3, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

Support information

Action Request System release notes Open link

BMC Helix ITSM release notes Open link

BMC Helix Virtual Agent release notes Open link

BMC Helix Business Workflows release notes Open link

The following updates have been added since the release of the space:

DateSummaryReference
January 29, 2024

Issues that were corrected by 21.3 patch 11 and issues that remain open

Patch 11 for version 21.3 is available for SaaS subscribers. The following updates are available in this patch:

  • (Controlled availability customers only) Facilitate application access to users having different email domains 

  • Extended long-term support for AngularJS
21.3 patches
September 5, 2023

Issues that were corrected by 21.3 patch 10 and issues that remain open

Patch 10 for version 21.3 is available for on-premises customers and SaaS subscribers. The following updates are available in this patch:

  • Improve data retrieval performance by selecting a row level security algorithm
  • Support for Kubernetes 1.25 and OpenShift 4.12
  • Support for Ingress 1.7.0 and Helm 3.11
  • Additional products available for on-premises installation
21.3 patches
June 15, 2023

Issues that were corrected by 21.3 patch 9 and issues that remain open

Patch 9 for version 21.3 is available for SaaS subscribers.

21.3 patches
January 23, 2023

Issues that were corrected by 21.3 patch 8 and issues that remain open

Patch 8 for version 21.3 is available for SaaS subscribers.

21.3 patches
December 20, 2022

Issues that were corrected by 21.3 patch 7 and issues that remain open

Patch 7 for version 21.3 is available for SaaS subscribers.

21.3 patches
December 1, 2022

Issues that were corrected by 21.3 patch 6 and issues that remain open

Patch 6 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Support for Kubernetes and OpenShift
  • Updated support for Ingress controller
  • BMC Deployment Engine automation
  • Support for self-signed and CA signed certificates
  • Rebrand PWA screens
  • Synchronize articles in multiple languages from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
  • Separate migration options for synchronizing knowledge articles
21.3 patches
October 3, 2022

Updates to Patch 6 for version 21.3 are available for SaaS subscribers.

This update includes support for rebranding Progressive Web Application (PWA) screens according to your company's standards and requirements.

21.3 patches
September 2, 2022

Issues that were corrected by 21.3 patch 6 and issues that remain open

Patch 6 for version 21.3 is available for SaaS subscribers. Updates available in 21.3 patch 6:

  • Use separate migration options to synchronize folders and content from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
  • Perform partial migration of content from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to prevent articles updated in BMC Helix Knowledge Management by ComAround from being overridden
  • Have article flags and flagging attributes such as date and comment automatically synchronized from BMC Helix ITSM: Knowledge Management and BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
  • Have your localized knowledge articles in BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management automatically synchronized to the corresponding translation languages in BMC Helix Knowledge Management by ComAround
  • Have your knowledge articles migrated significantly faster from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
21.3 patches
August 1, 2022

Issues that were corrected by 21.3 patch 5 and issues that remain open

Patch 5 for version 21.3 is available for on-premises customers. Updates available in 21.3 patch 5:

  • Execute arbitrary commands by using the Run Process action

  • Support for Amazon EKS, GKE and OKE platforms
  • Rollback BMC Helix ITSM deployment
  • Enhancements to Fluent Bit deployment
  • Enhancements to Support Assistant tool
21.3 patches
May 23, 2022

Issues that were corrected by 21.3 patch 5 and issues that remain open

Patch 5 for version 21.3 is available for SaaS subscribers. 

21.3 patches
March 23, 2022

Issues that were corrected by 21.3 patch 4 and issues that remain open

Patch 4 for version 21.3 is available for both SaaS subscribers and on-premises customers. Updates available in 21.3 patch 4:

  • (On-premises only) The Support Assistant tool is available as a sidecar container with non-root user privileges.
  • (On-premises only) Support for four different deployment size templates.
  • Support for PostgreSQL 13.5 database with disk level encryption.
  • Documentation improvements for the following use cases:
    • Integrating third-party products with BMC Helix Innovation Suite by using REST APIs Open link
    • Using Email Engine to enable email driven business processes Open link
    • Using Approval Server to automate the approval-driven business processes Open link
    • Using BMC Helix Innovation Suite to enable business process automation Open link  
21.3 patches
February 8, 2022

Issues that were corrected by 21.3 patch 3 and issues that remain open

Patch 3 for version 21.3 is available for SaaS subscribers. 

21.3 patches
January 20, 2022

Issues that were corrected by 21.3 patch 2 and issues that remain open

Patch 2 for version 21.3 is available for SaaS subscribers. Updates available in 21.3 patch 2:

  • Seamless authentication of users from BMC Helix ITSM: Knowledge Management to BMC Helix Knowledge Management by ComAround.
  • Improved parity between knowledge articles in BMC Helix ITSM: Knowledge Management and BMC Helix Knowledge Management by ComAround by synchronizing knowledge article attributes.
  • BMC Service Request Management is available only for upgrade scenarios.
21.3 patches
January 5, 2022

Patch 2 for version 21.3 is available for on-premises customers. This patch offers a support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.

21.3 patches
November 19, 2021

Issues that were corrected by 21.3 patch 1 and issues that remain open

Updates available in 21.3 patch 1:

  • Use content packages to integrate with Blue Prism and UiPath to automate routine tasks
  • Use AutomationEdge callbacks to receive real-time event notifications
21.3 patches
October 4, 2021

BMC Helix Innovation Studio has been enhanced in the following areas:

  • Leverage BMC Helix iPaaS, powered by MuleSoft to easily integrate out-of-the-box and custom applications with other external applications. 

  • Track user activity in BMC Helix Innovation Studio applications

  • Use BMC Helix Dashboards as the default platform for dashboards and viewing reports
  • Support for unified platform user license management capability in BMC Helix Innovation Suite
  • Copy application definitions to your target application
  • Improve the security of BMC Helix Innovation Studio applications
  • Facilitate automation of tasks by using RPA tools

See also Deprecated features.

21.3 enhancements
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