Important

   

This documentation supports the releases of BMC Helix Intelligent Integrations and BMC Helix Developer Tools 22.2.00 and their patches. To view the documentation for earlier releases, see BMC Helix AIOps.

Supported out-of-the-box integrations for BMC Helix Intelligent Integrations

BMC Helix Intelligent Integrations integrates with various third-party products to gather alert, event, metric, and topology data. The following table lists the supported connector versions, type of connector supported, and supported data types.

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Third-party connectorSupported versionsType of connector supportedSupported data type

AlertsEventsMetricsTopology

AppDynamics

22.2.0-41On-premises,
SaaS

Aternity

2022.1.2.3359On-premises,
SaaS

BMC Helix CMDB

20.02On-premises,
SaaS*

Dynatrace

1.233.95.20220121-125411On-premises,
SaaS

Microsoft SCOM

2019

On-premises,
SaaS*

New Relic

Not applicableOn-premises,
SaaS

Prometheus

2.25 to 2.34On-premises, 
SaaS

ServiceNow

Madrid
New York
Orlando
Paris
Quebec
Rome
On-premises,
SaaS

SolarWinds NPM

12.5
2019.4
2020.2
On-premises,
SaaS*

Splunk

7.x
8.x
On-premises,
SaaS

Zabbix

5.4
6.0
On-premises,
SaaS*

*For these connectors, BMC recommends to use the on-premises connector type. However, you can use the SaaS type as well, provided you have a firewall rule to allow traffic from the egress IP to the connector host on the listening port. Request the egress IP of your tenant from BMC Software if you don't already have it.

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