Use cases
Use case | Business value |
|---|---|
The loan application manager can now continuously monitor business, application, and infrastructure metrics to ensure low turnaround times. | |
The e-commerce application manager is now able to know if a problem with the systems affects the key business goals and vice versa. | |
The IT manager uses Remedy and TrueSight Presentation Server to ascertain if a change to an application impacts the network and users. | |
The Service Desk team uses event clustering to identify focus areas, determine the need for automation, and provide better ticket categorization for its users. |
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