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BMC TrueSight Intelligence


Release notes
updated 07 Aug

This section provides information about what is new or changed in this space, including urgent issues and documentation updates.

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2018 February

Create dynamic clusters for event analytics

Use Dynamic Clusters to analyze data using the current date and time as the reference point, which allows for analysis of data that is dynamically ingested. If you create a Dynamic cluster or convert an Exploratory Cluster to a Dynamic Cluster, any new events that match the filter criteria of the Dynamic Cluster jobs are automatically classified. For example, you can set up a job to analyze data for the last 12 hours, last 1 week, or last 1 year.

Usability enhancement for correlation analyses

If a metric correlation analysis takes more than a few seconds, you now have the option to run the correlation analysis in the background. Continue using other features and view the results later. You can also use the available settings to fine-tune the correlation results and re-Analyze the data.

Create metrics using events for analytics

Create custom metrics based on event count or event function. For metrics using event count, select the filter criteria for the events, and then select the aggregation interval. For metrics using event functions, select the filter criteria for the events, and then select math functions on numeric event fields to compute a numeric value for the metric.


Create Webhook actions for custom notifications

Create a webhook action to specify a webURL to receive notifications from TrueSight Intelligence. Use Webhook URLs to create actions for third-party services. For example, use web services which allow you to automate actions to send alerts over SMS.

Save, load, and manage filters

Save and reuse filters that you apply to events and views. Use this feature to quickly filter your results using similar parameters and values across the application.


Refined metric search

Use additional symbols and words while searching for metrics in a View to get more precise results.

 Click here to expand...

A valid expression syntax format is !/NOT ( expression ) bool( expression ) where

  • Valid  expressions need to use the following Regex Pattern → [a-zA-Z0-9_+.*?/@%-] ( [a-zA-Z0-9_.,*?/#@%-] +)? and
  • Valid bools are
    • AND or &&
    • OR or ||
Search typeDescriptionExample(s)
Exact matchUse " " to enclose the exact metric name"CPU Utilization" will list all metrics with the specified name
WildcardsUse * or ? as wildcard operators

*Util* will list all metrics that contain the word utilization

CPU* lists all metrics that start with CPU

*Utilization lists all metrics that end with Utilization

CPU * Utilization will list all metrics that start with CPU and end with Utilization

U???e will list all metrics that contain a string that is five characters long that starts with a u and ends with an e.

All wordsUse AND, &&, to list metrics that contain two or more words

CPU AND Utilization or CPU && Utilization will list all metrics that have both the words

Any wordUse OR or || to list metrics that contain one of the words

CPU OR Memory or CPU || Memory will list all metrics that have either of the words

"CPU Utilization" OR "Memory Usage" will list all metrics with either of the specified names

Exclude wordsUse NOT or !NOT Utilization or !Utilization will list all metrics that are not named Utilization
CombinedUse OR and AND togetherCPU OR Memory AND Utilization will list all metrics that have the word Utilization along with either CPU or Memory

View your account usage

View the number of events and data streams in your account and decide on obtaining additional subscription.

For more information, see Viewing account usage.

Collect RemedyForce data as events


For more information, see Collecting Remedyforce data as events.


2018 January



Remedy plugin enhancements

The Remedy plugin now provides the following enhancements:

  • The default template now includes over 100 field mappings each for incidents and changes, which allows you to collect data without any customization.
  • The default template can be completely overridden with custom values, if required.
  • The REMEDY_INVALID_EVENTS_COUNT metric provides a count of dropped events.
  • The value for fields that do not have a value is automatically set to 'none'.
  • A custom debug logging level can be set for each Remedy instance.

For more information, see Collecting incident and change data from Remedy.

Data collection from public cloud platforms

Following a simple configuration, you can now collect metric data from Amazon Web Services and Microsoft Azure.

Data collection from ServiceNow ticket data that you can view as events

Following the installation and configuration of the ServiceNow connector, you can now view ServiceNow ticket data as events.


Delete events

In addition to deleting metric, measurements, apps, and sources, you can now delete event data from your account to permanently purge event data for a specific time range, app, and Event type for your account. It might be useful to delete event data if you want to start collecting event data afresh after using test applications and data. For more information, see Deleting data from your account.


 



2017 October

 Click here to view these release notes.

Advanced analytics for events

Create clusters from event data by deploying text analytics methods such as bigrams. Analyze data for a specific period using one or more text fields. Use the job results to view the clusters and perform advanced analytics.

For more information, see Clustering event data for advanced analysis and Ticket clustering use case.

Views - Create, clone, and share

Use a host of widgets to create and save custom views that contain various metric and event charts. You can create new views, clone existing views, share views with other users, and create a copy of views shared by other users.

For more information, see Creating and managing views.

System default views for end-user experience

These views present charts based on monitored metrics, and by default, display information for all the applications you are monitoring.

The End User Summary view contains pre-configured charts that display the end-user experience data collected from applications.

For more information, see Analyzing end-user experience with your configured applications.

The JavaScript Errors view provides details to help you detect and locate JavaScript run-time and syntax errors in your application.

For more information, see Analyzing JavaScript errors in your configured applications.

Custom fields and JavaScript error logging levels for end-user experience

Create custom fields to collect additional end-user experience data. While the type of stored application data is the same across multiple applications, the keys and values might differ across applications. For example, two applications might use cookies with different names or use the browser's local storage differently. Based on the application’s usage, you can configure additional data to be retrieved.

Configure the logging levels for JavaScript error collection to detect errors in your configured applications.

For more information, see Creating custom fields for your application and Creating application source rules.

Sending notifications for multivariate Gaussian distribution (MVGD) events

Configure specific conditions and send notifications for MVGD events to collaboration tools used by your team. We currently support Email, OpsGenie, and Slack.

For more information, see Configuring notifications and Viewing abnormality and MVGD events.

Collecting JIRA data

Collect historical data from JIRA: Use an ingestion script to get historical data from JIRA as events in TrueSight Intelligence.

Collect data using the JIRA plugin: Collect ticket data in real-time from JIRA as events and analyze them using features such as Event clustering.

For more information, see JIRA plugin.

Collecting Windows Performance Monitor data

The WMI plugin provides a framework using which you can collect ad-hoc counter information for Windows.

For more information, see WMI (Windows Performance Counter) plugin.

Collecting metric data from TrueSight Operations Management

TrueSight Operations Management uses monitor types to collect metric data from various sources. Add a component and apply filters to get these metrics into TrueSight Intelligence for analysis.

For more information, see Collecting metric data from TrueSight Operations Management.

Java SDK for sending data to your TrueSight Intelligence account

This Java SDK supports local methods for sending data for Metrics, Measurements, and Events to your TrueSight Intelligence account. TrueSight Intelligence currently supports the REST API POST methods.

For more information, see Using the TrueSight Intelligence SDK for Java.

Delete metrics, measurements, apps, and sources

Delete data from your account when you want to permanently purge data from a specific source or application for your account. This feature is useful in scenarios such as erroneous data tagging that sent data to an incorrect app. It might also be useful to delete data if you want to start collecting data afresh after using test applications and data.

For more information, see Deleting data from your account.

Composite metrics

Composite metrics are new metrics whose values is the average, sum, minimum, or maximum of a set of existing metrics. You must have at least two metrics that use the same Unit of Measurement (UoM) to create a composite metric. For instance, you can create a composite metric using the CPU Utilization (percent) for multiple servers.

For more information, see Creating and viewing composite metrics.


2017 July

 Click here to view these release notes.

New feature

Collecting end-user experience data

Collect end-user experience data for your applications by adding a JavaScript snippet that helps you to monitor key metrics of your end users' digital experience with your application. For more information, see Collecting end-user experience data from applications.

Collecting Twitter data as events

Create filters to get Twitter data that contains specific keywords and analyze the Twitter events. For more information, see Collecting Twitter data as events.

Collecting incident and change data from Remedy

Collect historical data from Remedy: Use an ingestion script to get data from Remedy as events in TrueSight Intelligence.

Collect data using the Remedy plugin: Collect incident and change data in real-time from Remedy as events and analyze them using features such as Event clustering.

For more information, see Collecting incident and change data from Remedy.

Collecting data using the TrueSight meter and plugins

Collect data from a variety of sources using the TrueSight meter and out-of-the-box plugins.

For more information, see Collecting data using meters and plugins.

Advanced analytics for events βeta feature

Create clusters from event data by deploying text analytics methods such as bigrams. Use the job results to view the clusters and perform advanced analytics.

For more information, see Clustering event data for advanced analysis and Ticket clustering use case.

Views menu βeta feature

Use a host of widgets to create and save custom views that contain various metric and event charts.

For more information, see Creating and managing views.

Notifications

Configure specific conditions and send notifications to collaboration tools used by your team. In this release, we are supporting Email, OpsGenie, and Slack.

For more information, see Configuring notifications.

Feature enhancements

Metric tile widget

View metric details such as the line chart and average value. You can also view the percentage change in value compared to the previous period. For more information, see Creating and managing views.


2017 April

 Click here to view these release notes.

New features

  • Get data from Twitter accounts - Create filters using keywords to create events that can be analyzed. For more information, see Collecting Twitter data as events.
  • Get data from TrueSight Operations Management - Get application event data from version 10.7 of your TrueSight Presentation Server. For more information, see Collecting event data from TrueSight Operations Management.
  • Get TrueSight Pulse events - Get alarm data as events in TrueSight Intelligence. One event is generated per alarm and stays open until the alarm is closed in TrueSight Pulse. For more information, see Viewing abnormality and MVGD events.
  • View builder - Use the view builder to create and save custom views for future reference.

  • Composite metric - Use compared metrics to create a composite metric.

Feature enhancements

  • Enhanced event filter search - Use keyword substrings to search for event fields used to filter the events displayed.
  • Bar charts for events - Create custom bar charts for events.
  • Developer tools for events - View technical details for an event from the event details screen and copy code to clipboard for analysis.

 


Getting started

 

Quick start


Feature map

Collecting data

 

Get data from Twitter and BMC Products such as PATROL Agent, Remedy, and TrueSight Operations Management.

Analyzing data using exploration methods

 

Search for relevant data, view metric details, view metric statistics, compare metric values, and create composite metrics.

Analyzing data using machine learning

 

View correlated metrics, use machine learning to create event clusters, and use machine baselining to generate abnormalities.

Administering

 

Set metrics as KPIs, configure custom views, configure notifications for your organization's collaboration tools, and manage your apps and sources.

Troubleshooting

 

View troubleshooting information, FAQs, and contact the BMC customer support team.

Frequently asked questions and additional resources

 

This topic provides information that supplements the TrueSight Intelligence documentation. It contains the following sections:

Related topics

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about TrueSight Intelligence.

 Where do I find release note information?

See the Release notes to view new feature (enhancement) releases and related information.

 Can I install TrueSight Intelligence on my server?

TrueSight Intelligence is built on a self-service model that is hosted in the cloud. You just need to configure it for collecting data from various sources. For more information, see Collecting data.

 Can I configure multiple TrueSight meters for simultaneous data collection?

Yes, multiple TrueSight meters can be configured for collecting data. For more information, see Collecting data using meters and plugins.

 How long is my data stored?

The duration for which the data collected is stored is based on your choice of subscription.

 Can I get data from the past into TrueSight Intelligence?

Yes. However, you must ensure that the data is sequentially ingested into the system. For example, you must ingest data for 01/01/2015 05:00:00 before ingesting data for 01/01/2015 05:00:01.

 What information is searchable from the search bar?

You can search for an application, devices, entities, and metrics from the search bar. For more information, see Searching for data.

 How do I add metric data to an application?

Data collected for all metrics from a source can be tagged with an application ID. For more information, see Setting metrics as KPIs for analysis.

 Can a single Application be used to aggregate data from multiple sources?

Yes, you can configure multiple sources to send data to a single application by using the same app_id. You can then set KPIs that you want to monitor. For more information, see  Setting metrics as KPIs for analysis.

 Can I reassign the TrueSight Intelligence application mapping for metrics?

Yes. However, you will need to update the mapping at the source level. All metrics collected by the source will be visible under the newly selected/created application thereafter.

 If I change the source type for measures (sent using APIs), will TrueSight Intelligence automatically move the measure data that was ingested in the past to the new source type?

No. Any change in the source type association will only impact measures that are ingested AFTER it is changed.

 Does TrueSight Intelligence move data that was already ingested if I change the app ID for the measures that are currently being sent?

No. TrueSight Intelligence will NOT change the association for data that was ingested in the past.

 I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.


 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. After the export process is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the TrueSight Intelligence documentation that you might find helpful:

  • BMC Communities, TrueSight Intelligence community
  • www.bmc.com,  information about TrueSight Intelligence


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