This section provides information about what is new or changed in this space, including urgent issues and documentation updates.
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Create dynamic clusters for event analytics
Usability enhancement for correlation analyses
Create metrics using events for analytics
Create Webhook actions for custom notifications
Save, load, and manage filters
Refined metric search
Use additional symbols and words while searching for metrics in a View to get more precise results.
A valid expression syntax format is !/NOT ( expression ) bool( expression ) where
- Valid expressions need to use the following Regex Pattern → [a-zA-Z0-9_+.*?/@%-] ( [a-zA-Z0-9_.,*?/#@%-] +)? and
- Valid bools are
- AND or &&
- OR or ||
View your account usage
View the number of events and data streams in your account and decide on obtaining additional subscription.
For more information, see Viewing account usage.
Collect RemedyForce data as events
For more information, see Collecting Remedyforce data as events.
Remedy plugin enhancements
The Remedy plugin now provides the following enhancements:
- The default template now includes over 100 field mappings each for incidents and changes, which allows you to collect data without any customization.
- The default template can be completely overridden with custom values, if required.
- The REMEDY_INVALID_EVENTS_COUNT metric provides a count of dropped events.
- The value for fields that do not have a value is automatically set to 'none'.
- A custom debug logging level can be set for each Remedy instance.
For more information, see Collecting incident and change data from Remedy.
In addition to deleting metric, measurements, apps, and sources, you can now delete event data from your account to permanently purge event data for a specific time range, app, and Event type for your account. It might be useful to delete event data if you want to start collecting event data afresh after using test applications and data. For more information, see Deleting data from your account.
Advanced analytics for events
Create clusters from event data by deploying text analytics methods such as bigrams. Analyze data for a specific period using one or more text fields. Use the job results to view the clusters and perform advanced analytics.
Views - Create, clone, and share
Use a host of widgets to create and save custom views that contain various metric and event charts. You can create new views, clone existing views, share views with other users, and create a copy of views shared by other users.
For more information, see Creating and managing views.
System default views for end-user experience
These views present charts based on monitored metrics, and by default, display information for all the applications you are monitoring.
The End User Summary view contains pre-configured charts that display the end-user experience data collected from applications.
For more information, see Analyzing end-user experience with your configured applications.
Sending notifications for multivariate Gaussian distribution (MVGD) events
Configure specific conditions and send notifications for MVGD events to collaboration tools used by your team. We currently support Email, OpsGenie, and Slack.
Collecting JIRA data
Collect historical data from JIRA: Use an ingestion script to get historical data from JIRA as events in TrueSight Intelligence.
Collect data using the JIRA plugin: Collect ticket data in real-time from JIRA as events and analyze them using features such as Event clustering.
For more information, see JIRA plugin.
Collecting Windows Performance Monitor data
The WMI plugin provides a framework using which you can collect ad-hoc counter information for Windows.
For more information, see WMI (Windows Performance Counter) plugin.
Collecting metric data from TrueSight Operations Management
TrueSight Operations Management uses monitor types to collect metric data from various sources. Add a component and apply filters to get these metrics into TrueSight Intelligence for analysis.
For more information, see Collecting metric data from TrueSight Operations Management.
Java SDK for sending data to your TrueSight Intelligence account
This Java SDK supports local methods for sending data for Metrics, Measurements, and Events to your TrueSight Intelligence account. TrueSight Intelligence currently supports the REST API POST methods.
For more information, see Using the TrueSight Intelligence SDK for Java.
Delete metrics, measurements, apps, and sources
Delete data from your account when you want to permanently purge data from a specific source or application for your account. This feature is useful in scenarios such as erroneous data tagging that sent data to an incorrect app. It might also be useful to delete data if you want to start collecting data afresh after using test applications and data.
For more information, see Deleting data from your account.
Composite metrics are new metrics whose values is the average, sum, minimum, or maximum of a set of existing metrics. You must have at least two metrics that use the same Unit of Measurement (UoM) to create a composite metric. For instance, you can create a composite metric using the CPU Utilization (percent) for multiple servers.
For more information, see Creating and viewing composite metrics.
Collecting end-user experience data
Collecting Twitter data as events
Create filters to get Twitter data that contains specific keywords and analyze the Twitter events. For more information, see Collecting Twitter data as events.
Collecting incident and change data from Remedy
Collecting data using the TrueSight meter and plugins
Advanced analytics for events βeta feature
Create clusters from event data by deploying text analytics methods such as bigrams. Use the job results to view the clusters and perform advanced analytics.
Views menu βeta feature
Use a host of widgets to create and save custom views that contain various metric and event charts.
For more information, see Creating and managing views.
Configure specific conditions and send notifications to collaboration tools used by your team. In this release, we are supporting Email, OpsGenie, and Slack.
For more information, see Configuring notifications.
Metric tile widget
View metric details such as the line chart and average value. You can also view the percentage change in value compared to the previous period. For more information, see Creating and managing views.
- Get data from Twitter accounts - Create filters using keywords to create events that can be analyzed. For more information, see Collecting Twitter data as events.
- Get data from TrueSight Operations Management - Get application event data from version 10.7 of your TrueSight Presentation Server. For more information, see Collecting event data from TrueSight Operations Management.
- Get TrueSight Pulse events - Get alarm data as events in TrueSight Intelligence. One event is generated per alarm and stays open until the alarm is closed in TrueSight Pulse. For more information, see Viewing abnormality and MVGD events.
- View builder - Use the view builder to create and save custom views for future reference.
- Composite metric - Use compared metrics to create a composite metric.
- Enhanced event filter search - Use keyword substrings to search for event fields used to filter the events displayed.
- Bar charts for events - Create custom bar charts for events.
- Developer tools for events - View technical details for an event from the event details screen and copy code to clipboard for analysis.
Get data from Twitter and BMC Products such as PATROL Agent, Remedy, and TrueSight Operations Management.
Search for relevant data, view metric details, view metric statistics, compare metric values, and create composite metrics.
View correlated metrics, use machine learning to create event clusters, and use machine baselining to generate abnormalities.
Set metrics as KPIs, configure custom views, configure notifications for your organization's collaboration tools, and manage your apps and sources.
View troubleshooting information, FAQs, and contact the BMC customer support team.
This topic provides information that supplements the TrueSight Intelligence documentation. It contains the following sections:
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about TrueSight Intelligence.
See the Release notes to view new feature (enhancement) releases and related information.
TrueSight Intelligence is built on a self-service model that is hosted in the cloud. You just need to configure it for collecting data from various sources. For more information, see Collecting data.
Yes, multiple TrueSight meters can be configured for collecting data. For more information, see Collecting data using meters and plugins.
The duration for which the data collected is stored is based on your choice of subscription.
Yes. However, you must ensure that the data is sequentially ingested into the system. For example, you must ingest data for 01/01/2015 05:00:00 before ingesting data for 01/01/2015 05:00:01.
You can search for an application, devices, entities, and metrics from the search bar. For more information, see Searching for data.
Data collected for all metrics from a source can be tagged with an application ID. For more information, see Setting metrics as KPIs for analysis.
Yes, you can configure multiple sources to send data to a single application by using the same app_id. You can then set KPIs that you want to monitor. For more information, see Setting metrics as KPIs for analysis.
Yes. However, you will need to update the mapping at the source level. All metrics collected by the source will be visible under the newly selected/created application thereafter.
No. Any change in the source type association will only impact measures that are ingested AFTER it is changed.
No. TrueSight Intelligence will NOT change the association for data that was ingested in the past.
The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
XML and HTML exports
If you require an export in XML or HTML format, contact us.
Depending on the number of topics included in the export, it might take several minutes to create the PDF. After the export process is complete, you can download the PDF.
Additional resources from BMC
The following BMC sites provide information outside of the TrueSight Intelligence documentation that you might find helpful:
- BMC Communities,