FAQs and additional resources

This topic provides information that supplements the TrueSight Intelligence documentation. It contains the following sections:

Related topics

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about TrueSight Intelligence.

 Where do I find release note information?

See the Release notes to view new feature (enhancement) releases and related information.

 Can I install TrueSight Intelligence on my server?

TrueSight Intelligence is built on a self-service model that is hosted in the cloud. You just need to configure it for collecting data from various sources. For more information, see Collecting data.

 Can I configure multiple TrueSight meters for simultaneous data collection?

Yes, multiple TrueSight meters can be configured for collecting data. For more information, see Collecting data using meters and plugins.

 How long is my data stored?

The duration for which the data collected is stored is based on your choice of subscription.

 Can I get data from the past into TrueSight Intelligence?

Yes. However, you must ensure that the data is sequentially ingested into the system. For example, you must ingest data for 01/01/2015 05:00:00 before ingesting data for 01/01/2015 05:00:01.

 What information is searchable from the search bar?

You can search for an application, devices, entities, and metrics from the search bar. For more information, see Searching for data.

 How do I add metric data to an application?

Data collected for all metrics from a source can be tagged with an application ID. For more information, see Setting metrics as KPIs for analysis.

 Can a single Application be used to aggregate data from multiple sources?

Yes, you can configure multiple sources to send data to a single application by using the same app_id. You can then set KPIs that you want to monitor. For more information, see  Setting metrics as KPIs for analysis.

 Can I reassign the TrueSight Intelligence application mapping for metrics?

Yes. However, you will need to update the mapping at the source level. All metrics collected by the source will be visible under the newly selected/created application thereafter.

 If I change the source type for measures (sent using APIs), will TrueSight Intelligence automatically move the measure data that was ingested in the past to the new source type?

No. Any change in the source type association will only impact measures that are ingested AFTER it is changed.

 Does TrueSight Intelligence move data that was already ingested if I change the app ID for the measures that are currently being sent?

No. TrueSight Intelligence will NOT change the association for data that was ingested in the past.

 I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.

XML and HTML exports

If you require an export in XML or HTML format, contact us.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. After the export process is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the TrueSight Intelligence documentation that you might find helpful:

  • BMC Communities, TrueSight Intelligence community
  • www.bmc.com,  information about TrueSight Intelligence
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