Collecting event data from TrueSight Operations Management

TrueSight Operations Management gets data from various sources and the events are viewed using the TrueSight Presentation Server. Get these events into TrueSight Intelligence for analysis.

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Before you begin

  • The following TrueSight Operations Management components must be installed and running:

    ProductSupported versions
    TrueSight Presentation Server10.7.00 and later
    TrueSight Infrastructure Management10.7.00 and later
  • The connection from the TrueSight Presentation Server to TrueSight Intelligence should be functional.
  • The TrueSight Intelligence component must be added in TrueSight Presentation Server.
  • Set the TrueSight Intelligence data filter (optional) to select specific applications and severity of events to be sent to TrueSight Intelligence.

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To add the TrueSight Intelligence component in TrueSight Presentation Server

  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. For the component type, select TrueSight Intelligence.
  3. Enter a valid Host Name or IP Address. For TrueSight SaaS, enter truesight.bmc.com.

  4. Enter a valid Port number.

  5. Select any of the listed tenants (configured using Atrium Single Sign-On).

  6. Under Custom Setting, enter the following details:

    1. TrueSight Intelligence Registered Email Id - The email address used to register an account on TrueSight Intelligence.

    2. TrueSight Intelligence API Key - The authentication token for the TrueSight Intelligence account where the data will be sent.

      Tip

      To get the API token

      Your organization's account has a unique API token that must be used for authentication while sending data to TrueSight Intelligence.

      The TrueSight Intelligence API key for your account is available in the  TrueSight Account Manager . Navigate to My Account > Product Security.

    3. Sync Interval (seconds) - The frequency used to sync data to TrueSight Intelligence.

  7. Click Save.

To filter the event data in TrueSight Presentation Server

After you add TrueSight Intelligence as a component in TrueSight Infrastructure Management, the Intelligence Data Filter option becomes available in the TrueSight console. Use the Intelligence Data Filter page to filter the applications and event severity for viewing in TrueSight Intelligence.

Info

If you do not configure the Intelligence Data Filter, critical events for all applications are sent to TrueSight Intelligence.

To configure the applications and the event severity:

  1. In the TrueSight Console navigation pane, select Configuration and then select Intelligence Data Filter.
  2. In the Applications list, select an application whose events will be seen in TrueSight Intelligence. You can select multiple applications at a time.

    Note

    The applications must be configured in the TrueSight console. For more information, see Setting up applications for monitoring .

    The application that you select in the Applications list is created in TrueSight Intelligence with the same name.

  3. In the Severity list, select a severity for the events.
  4. Click Apply to apply the filter.

Viewing and analyzing TrueSight Presentation Server data in TrueSight Intelligence

The TrueSight Presentation Server events are available from the Apps (corresponding to the Application names) tab, and can also be directly accessed from the events tab.

If you added the TrueSight Intelligence component and did NOT configure the data filter
  • By default, event data for all Applications is sent to TrueSight Intelligence, and an App is created for each corresponding Application.
  • By default, only event data with Critical severity is sent to TrueSight Intelligence.
If you added the TrueSight Intelligence component and configured the data filter
  • Event data for the selected Applications is sent to TrueSight Intelligence, and an App is created for each corresponding Application.
  • Event data for the selected severity option is sent to TrueSight Intelligence. For example, minor, major, major and above, and so on.
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