Phased rollout


Version 21.02 of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Key concepts

Familiarizing yourself with the following key concepts will help you use BMC Helix Integration Service more effectively:


A connector is an integration with a BMC or third-party application, such as BMC Remedy IT Service Management (Remedy ITSM), Atlassian JIRA, and Slack. Each connector supports a certain number of triggers, actions, or both.


A flow is a connection between two connectors that lets you accomplish a certain task. Each flow has a source application and a target application. A triggering event in the source application (see trigger) will cause an action to take place in the target application (see action). For example, you can set up a flow between JIRA and your email so that if a new high-priority task is created in JIRA, an email is automatically sent out to the designated support team.

  • You can use the Dashboard to look up visual data about existing flows.


A trigger is an event that takes place in the source application of a flow. It acts as the precondition for a related action to be executed in the target application.


An action is an event that takes place in the target application of a flow due to a related trigger firing in the source application.


A user is a person or entity authorized to access BMC Integration Service. A user can be an administrator (Admin) or a non-admin user (End user).


A site lets you access on-premises applications that are running on your local machine or on a server in your organization's data center.

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