Creating flows with multiple actions

As the BMC Integration Studio administrator or end user, you can create flows with multiple actions. Such flows include a trigger and a series of actions that occur due to this trigger. Instead of creating separate flows for different purposes, you can create a single flow with multiple actions and receive a chain of results after a single flow run.

For example, you can create the following flow: if a new ticket is created in Atlassian JIRA (trigger), create the same ticket in Remedy ITSM (action 1), update the Atlassian JIRA issue with the Remedy ITSM incident number (action 2), and then send an email notification with information from both JIRA issue and Remedy incident (action 3).

Example: Multiple-action flow for simple tasks

The following illustration shows an example of a flow with simple logic, where the actions in Connector 2 and Connector 3 occur sequentially after a triggering event in Connector 1:

multact1

As the result of such a flow run, you receive the same notifications in Slack and Gmail about the triggering event in Salesforce.

Example: Multiple-action flow for complex tasks

The following illustration shows an example of a flow with complex logic:

multact2

As the result of such a flow run, you receive the following notifications:

    • Notification in Slack about Salesforce user profile change.
    • Notification in Gmail that includes Salesforce user profile change information and the title of the Slack channel where the first notification is located.

Note

You can create simple or complex flows with multiple actions by mapping the corresponding fields according to your needs.


Before you begin

Review how to create a simple flow with one trigger and one action.

To create a flow with multiple actions

  1. Go to Flow Designer.
  2. Choose the source application, and click Next.
  3. Choose the trigger, and click Next.
  4. Choose the target application, and click Next.
  5. Choose the action, and click Next.
  6. Map the fields, and click Next.
  7. Click Add Action, and repeat steps 4-6 to add other actions.
    The following animation shows an example of creating a flow with 2 actions (Basecamp > Salesforce > Slack):

    Note

    You can create a flow with a maximum of 5 actions.

  8. Provide the Summary values, and click Done.
    The flow with multiple actions is created. Proceed with activating your flow.

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