21.02 enhancements and patches

Review the BMC Helix Integration Service 21.02  enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Available patches


Updated data string transformation for the Date/Time format

The data string transformation for the Date/Time format has been changed to YYYY-MM-DDTHH:mm:ss.SSS+0000 from the previously used (YYYY-MM-DDTHH:mm:ss.SSSZ) format. This change ensures that the values for Date/Time are processed correctly for both on-premises and cloud versions of JIRA Service Desk. 

Support for Regex for advanced string transformations

String transformations now provide support for Regular Expression (regex) for advanced search and manipulation of text strings. Regex enables users to easily replace multiple lines of programming codes.

Support for additional mapping fields

When creating a flow by using specific connectors, the following fields are available in the Mapping Field list:

  • Custom fields of type Single Group Picker are available when you use the JIRA connector as a source or target
  • Assignee field is available when you use the BMC Helix Multi-Cloud Broker connector as a source or target

Updated Tenant Administrator access for connector accounts

Tenant Administrators can access the accounts configured for connectors by other Tenant Administrators to create tenant level flows.

Provide self-signed certificates for Jira Service Desk authentication

Add certificate information to the Jira Service Desk connector configuration. This certificate is used by BMC Helix Integration Service to connect to the Jira Service Desk account when the instance does not have a valid security certificate.


Product name changes in Remedy platform, Remedy ITSM, and BMC Helix Platform applications

Consult the following tables for changes to the product and component names starting with version 21.02.

While the product names have changed in 21.02, some instances in the product documentation still refer to the previous product name.

Remedy platform and ITSM applications

Version 20.08 and earlier

Version 21.02 and later

Remedy Action Request System (Remedy AR System)

Remedy IT Service Management Suite (Remedy ITSM)

Remedy with Smart ITBMC Helix ITSM: Smart IT
Remedy Smart ReportingBMC Helix ITSM: Smart Reporting
Remedy Change ManagementBMC Helix ITSM: Change Management
Remedy Knowledge ManagementBMC Helix ITSM: Knowledge Management

Remedy Asset Management

BMC Helix ITSM: Asset Management

Remedy Service Desk 

BMC Helix ITSM: Service Desk

Remedy Single Sign-On

BMC Helix Single Sign-On

BMC Helix Platform and applications

Version 20.08 and earlier

Version 21.02 and later

BMC Helix Platform

BMC Helix Chatbot

BMC Helix Virtual Agent

BMC Helix Innovation Suite for Service Management applications

Starting with version 21.02, Service Management applications run on a single environment named, BMC Helix Innovation Suite. With the new BMC Helix Innovation Suite, we bring together the capabilities of Action Request System and BMC Helix Innovation Studio.

As an Action Request System user, use the Action Request System components and clients. Leverage Service Management applications or build a custom application by using Developer Studio.

As a BMC Helix Innovation Studio user, use the the Service Management applications or build a custom application by using BMC Helix Innovation Studio

BMC Helix Innovation Suite provides the following benefits:

  • A single-tenant common platform for Service Management applications.

  • A shared database between AR System and BMC Helix Innovation Studio.

  • A common Foundation data for applications that run on the BMC Helix Innovation Suite

  • The ability to interoperate between AR System and BMC Helix Innovation Studio. For example, you can call a process defined by using BMC Helix Innovation Studio in AR System. The process is called by triggering a filter written in Developer Studio.

Usability enhancements to the BMC Helix Connector Designer

This release includes multiple usability enhancements to the BMC Helix Connector Designer. Some highlights include:

  • Option to remove custom authorization parameters that are added to a connector

  • Reduced the maximum file count for API files that you can attach to a connector to 10 files
  • Fixed the alignment issues for the connector properties validation box
  • Fixed the placement of fields on the New Trigger and New Action dialog
  • When you add manual fields to an action or trigger, a confirmation message is displayed before the field list is reset

For more information about creating a new custom connector by using the new BMC Helix Connector Designer, see Developing connectors.

Prefix IDs added to error messages 

All error messages include the prefix ISR followed by a number, so that users can easily share error details with BMC Support. The numbers are unique to the BMC Helix Integration Service components. For more information about error code ID ranges for different components, see Error messages.

Export and import flows in non-production environments 

Export flows tested in non-production environments and import them directly to production environments to save the time to recreate and retest them in the production environment.

Deprecation of support for Microsoft Internet Explorer 11

As announced in our previous release, support for Microsoft Internet Explorer version 11 is now deprecated. We encourage you to switch to other fully supported browsers listed for BMC Helix Integration Service in BMC Solution and Product Availability and Compatibility utility Open link .

For a complete list of BMC products that no longer support Internet Explorer 11, see the BMC Customer Support Communities page Open link .

Applying the patch

If you are a BMC Helix Platform customer and want to apply the patch, you must request for an upgrade. For more information, see  BMC Helix Upgrade policy Open link  in the BMC Helix Subscriber Information documentation.

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