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PATROL Installation Utility 11.3 Planning

Supported platforms and browsers

This topic provides system requirements common to the Microsoft Windows and UNIX environments.

Note

To obtain complete compatibility information for PATROL Installation Utility, access the BMC Solution and Product Availability and Compatibility Utility Open link .

Support for third-party products

To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy. Open link

Platform support

The PATROL Installation Utility is supported on the following operating systems, verify that the target computer meets the installation requirements listed in the following table:

Supported Operating SystemsComments (if any)

All components work with the following Windows operating systems:

  • Microsoft Windows 7, x86-64
  • Microsoft Windows 8, x86-64
  • Microsoft Windows 8.1, x86-64
  • Microsoft Windows 10, x86-64
  • Microsoft Windows Server 2012, x86-64
  • Microsoft Windows Server 2012 R2, x86-64
  • Microsoft Windows Server 2012 R2 Core, x86-64
  • Microsoft Windows Server 2016, x86-64
  • Microsoft Windows Server 2016, Core, x86-64
  • Microsoft Windows Server 2019, x86-64
  • Microsoft Windows Server 2019 Core, x86-64
  • Remote monitoring is available on all the supported operating systems.

  • References to x86-64 include AMD64 and Intel 64 architecture.

  • References to the operating systems mentioned include all editions of these platform families.

  • If you are using Microsoft Windows Server 2012 R2 Core, x86-64, then install PATROL Agent 11.3.02 using the Installation Utility version 11.3.00.

  • If you are using Microsoft Windows Server 2016 R2 Core, x86-64,
    • Installing the PATROL Agent manually using setup.exe utility (done by extracting the installation utility) is not supported.
    • You can install the PATROL Agent 11.3.02 using the Installation Utility version 11.3.00 on this platform using the TrueSight console. For more information, see Installing in a TrueSight Operations environment.


  • HP-UX 11i 3 (B11.31), 64-bit, Itanium 2


  • IBM® AIX® 7.x, 64-bit hardware, 64-bit kernel, 64-bit ABI


  • Oracle Solaris 10.x, x86-64, 64-bit, SPARC
  • Oracle Solaris 11.x, x86-64, 64-bit, SPARC


  • Red Hat Enterprise Linux 6.x, x86-64, IBM® zSeries®
  • Red Hat Enterprise Linux 7.x, x86-64, IBM® zSeries®, PPC64LE
  • Red Hat Enterprise Linux 8.x, x86-64, IBM® zSeries®, PPC64LE
  • The zSeries system is not supported in Simplified Chinese, Traditional Chinese, Korean, Japanese, French, and German languages.
  • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
  • IBM® zSeries® here indicates s390x architecture.
  • SUSE Linux Enterprise Server 11.x, x86-64, IBM® zSeries®
  • SUSE Linux Enterprise Server 12.x, x86-64, IBM® zSeries®, PPC64LE
  • SUSE Linux Enterprise Server 15.x, x86-64, IBM® zSeries®, PPC64LE
  • This operating system is not supported in CTJKFG.
  • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
  • Oracle Enterprise Linux 6.x, x86-64
  • Oracle Enterprise Linux 7.x, x86-64
  • Oracle Enterprise Linux 8.x, x86-64

  • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
  • CentOS 8.x, x86-64
  • CentOS 7.x, x86-64
  • CentOS 6.x, x86-64


  • Debian 8.x (jessie), x86-64
  • Debian 9.x (stretch), x86-64
  • Debian 10.x (buster), x86-64


  • Ubuntu 16.04 LTS, x86-64
  • Ubuntu 18.04.1 LTS, x86-64
  • Ubuntu 20.04.1 LTS, x86-64

Note

For Linux running on zSeries:
Some of the Common Installer features require 32-bit runtime libraries to be installed on your system. If not installed, the Uninstall feature may not work. 

Web Browser support

The PATROL Installation Utility is supported on the following web browsers:

Web browserVersion
Microsoft Internet Explorer11
Mozilla Firefox10 - 44
Google Chrome48

TrueSight support

The PATROL Installation Utility re-enables the 32-bit support for the PATROL products. The table below explains which functionality is supported according to the versions of TrueSight Operations Management, PATROL Agent, and PATROL Installation Utility:

Functionality

PATROL Agent
versions 9.5 and 9.6

PATROL Agent
version 10.0		PATROL Agent
version 10.7 or later
32-bit supportSupportedSupported

KM push


TrueSight Operations Management version 10.5 or laterTrueSight Operations Management version 10.7 or later

PATROL agent upgrade



TrueSight Operations Management version 10.7 or later

AES encryption


SupportedSupported
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Last modified by Rashmi Gokhale on Jul 17, 2019

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Planning
System requirements for installing on Windows computers
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