Sending diagnostic information to BMC Support

If you experience issues that require you to contact Customer Support, email the following diagnostic information to support@bmc.com when you open your case. This will help Customer Support troubleshoot your case more quickly.

Error message generated during the installation

  • The name of the product CD (or downloaded product image) that you are installing
  • The installation logs (located in your user's profile directory in the $HOME/BMCINSTALL directory)
  • The operating system on which you are installing products, including version and kernel width (32 or 64 bit)
  • Any command line options that you specified when you started the installation
  • Shell environment information (enter env to get this information)
  • Disk space information (enter df -k to get this information)
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