Sending diagnostic information to BMC Support

If you experience issues that require you to contact Customer Support, email the following diagnostic information to when you open your case. This will help Customer Support troubleshoot your case more quickly.

Error message generated during the installation

  • The name of the product CD (or downloaded product image) that you are installing
  • The installation logs (located in your user's profile directory in the $HOME/BMCINSTALL directory)
  • The operating system on which you are installing products, including version and kernel width (32 or 64 bit)
  • Any command line options that you specified when you started the installation
  • Shell environment information (enter env to get this information)
  • Disk space information (enter df -k to get this information)
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