Generating debug information

This topic contains the following information about generating debug information:

Turning on trace mode

To create a trace log file that can be used to help you debug issues with a product installation, launch the installation utility from a command line and use the -trace command line option. If you specify this option, the control file and log files created during the installation are saved. For more information about this options, see Running the installation utility on Windows from a command line or Running the installation utility on UNIX computers from a command line.

Determining the installation utility version number

This version of the installation utility might be different from the version included on another product CD or from a version that you downloaded from the BMC product download site. Review the release notes for the version that you are using to identify any open issues and workarounds to help you troubleshoot potential issues. If a call to Customer Support is necessary to help you resolve an issue, your Support representative will ask you what version of the installation utility you are using.

To determine the installation utility version number

1. Open a command prompt.
2. Navigate to the directory where the installation utility is located.
3. Enter the following command:
   

(Windows): setup.exe -v

(UNIX): ./setup.sh -v

A message box displays the version of the installation utility.

Creating a control file

You can create a control file (.ctl ) instead of installing products locally or creating an installable image. This control file can be used to help debug issues with a product installation or can be used to identify potential issues with the installation before you actually install products. To create a control file, launch the installation utility from a command line, and use the -createcontrolfile command line option. For details about this option, see Running the installation utility on Windows from a command line or Running the installation utility on UNIX computers from a command line.