This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.


As an end user, use AR System to simplify and automate different business processes such as:

  • Automating service desk
  • Leveraging emails to submit requests, get information from AR System, and share information with multiple users through notifications
  • Managing signatures and approvers in approval-driven processes
  • Generating reports

Review the following sections to learn how to use BMC Helix Innovation Suite:



Navigate through the different components and features in BMC Helix Innovation Suite

Use the AR System Object List and Approval Central to navigate the AR System interface.

Using the AR System Object List

Run and save searches.

Running and saving searches

Work with approval requests.Approving requests
Submit and view requests with email.Using email to submit and query requests

View information in a flashboard.

Viewing flashboards

Create and manage reports in AR System.

Reporting on Service Management application activity

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