This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Use cases

Consult the following use cases for information about how to achieve value with BMC Helix Innovation Suite:


Use caseBusiness valueProducts used
Optimize access to the application based on user's domain and authentication mechanism.
This capability offers more secure and exclusive access to the application with a strong authentication mechanism.
  • BMC Helix Innovation Studio
  • BMC Helix Single Sign-On
  • BMC Helix ITSM
  • BMC Helix CMDB
  • BMC Digital Workplace
  • BMC Live Chat
Helps administrators create codeless applications in a few clicks with minimal dependency on developers or a development environment, and to promote codeless applications from a development to test or production environments.
  • BMC Helix Innovation Studio

Helps developers automate the manual tasks, such as data categorization and task assignment, by using machine learning in the application.
  • BMC Helix Innovation Studio
  • IBM Watson
Helps developers build an application that uses the chatbot framework to leverage the conversation capabilities.
  • BMC Helix Innovation Studio
  • IBM Watson

Helps administrators test the accuracy of cognitive service data sets in AI Service Management (Categorization and Classification) capabilities for auto-categorization, auto-assignment, and chatbot capabilities.

  • BMC Helix Innovation Studio
  • IBM Watson
Helps administrators and application business analysts leverage cognitive search, full text search, or global search in an application
  • BMC Helix Innovation Studio
  • IBM Watson Discovery
Helps application business analysts use an incoming mailbox to automate certain tasks and use an outgoing mailbox to send email notifications.
  • BMC Helix Innovation Studio
Helps developers create extendable definitions. Extendable definitions ensure that the out-of-the-box objects remain unchanged, but developers can add or remove new objects.
  • BMC Helix Innovation Studio
Generates a summary of any input text, attachment text, email, and chat conversations for the support agents to help them quickly resolve requests.
  • BMC Helix Innovation Studio
Helps administrators localize an application by leveraging real-time translation providers such as Google Cloud Translation Services version 2 and Microsoft Azure Translator Speech API version 3.
  • Google Cloud Translation Services
  • Microsoft Azure Translator Speech
  • BMC Helix Innovation Studio
Leveraging cognitive and conversation capabilities by using your own cognitive provider


Enables administrators use an existing IBM Watson service and leverage the cognitive and conversational services of   BMC Helix Innovation Studio without having to purchase additional services from BMC SaaS Operations for a cognitive provider.

  • BMC Helix Innovation Studio
  • IBM Watson
Altering a notification process on BMC Helix Innovation Suite

Helps administrators, application business analysts, and developers interoperate between BMC Helix Innovation Studio and AR System

  • Application administration console
  • Developer Studio
  • BMC Helix Innovation Studio
Creating interactive dashboards for your applications by using BMC Helix DashboardsEnables administrators create interactive dashboards for Service Management applications.
  • BMC Helix Dashboards
  • BMC Helix ITSM applications
  • BMC Helix Innovation Studio applications
Integrating third-party products with BMC Helix Innovation Suite by using REST APIs

Enables administrators integrate BMC Helix Innovation Suite with third-party products by using APIs and web services. 

  • Action Request System third-party application
Using Email Engine to enable email driven business processes

Enables users instruct the AR System server to perform queries, submissions, or modifications to entries, all by using email.

  • Email Engine
Using Approval Server to automate the approval-driven business processes

Enables users submit approval requests and manage them in the Approval Console. An Approval Server process administrator defines the completion criteria for the approval process.

  • Approval Server
  • BMC Helix ITSM applications
Using BMC Helix Innovation Suite to enable business process automationEnables users automate many business processes without having to learn a programming language or use complex development tools. 
  • BMC Helix Innovation Studio
  • AR System
  • BMC Helix ITSM
Using Migrator to automate migration of data and objects between AR System servers

Enables administrators migrate AR System objects and data.

  • AR System
  • Migrator
Understanding distributed operation use cases

Helps administrators to understand the start-to-finish process of how basic distributed operations are implemented between two geographically distinct servers at Apex Global Industries.

  • AR System
  • Developer Studio
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