This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Troubleshooting performance issues with AR System

Troubleshooting AR System Performance issues involve several other components such as the Database, AR System server, Mid Tier,  BMC Helix ITSM: Smart IT, Full Text Search , and network. Use the following links for more information about troubleshooting performance issues :

ActionReference
Learn the process of systematically identifying and troubleshooting performance issues.Troubleshooting process for performance issues
Learn to either troubleshoot and resolve configuration issues or create a BMC Support case.Troubleshooting AR System configuration issues

Learn to either troubleshoot and resolve ARServer Thread Tuning and Queue Wait Time issues or create a BMC Support case.

Troubleshooting ARServer Thread Tuning and Queue Wait Time issues
Learn to enable appropriate logging, troubleshoot and resolve the issues, or create a BMC Support case.Troubleshooting overall Midtier performance issues
Learn to enable appropriate logging, troubleshoot and resolve database issues, or create a BMC Support case.Troubleshooting database performance issues
Learn to troubleshoot and resolve performance issues due to blocking of the Java Virtual Machine (JVM) or create a BMC Support case.Troubleshooting JVM Blocking issues


Popular knowledge articles and documentation for AR System performance

The following list includes some of the popular knowledge articles from BMC Communities for AR System performance issues:

  • BEST FAQ on AR System and BMC Helix ITSM Performance Issues Open link
  • Helix Support Focus on AR System Performance Open link
  • Configuration checklist for AR System Open link
  • Configuration checklist for BMC Digital Workplace Open link

Videos for AR System performance

The following video (01:18:32) explains the techniques and tools to holistically understand your BMC Helix ITSM application performance:

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