This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Troubleshooting Approval Service

When troubleshooting Approval Server, complete the following tasks:

Make sure that you check the hotfix level of both AR System server and Approval Server. For any questions about hotfixes and applying hotfixes, read through the associated Readme file or contact BMC Support by opening a support ticket.

When an issue occurs while using Approval Server, analyze the cause. The following list includes the common problems that can occur when using Approval Server:

Popular knowledge articles for Approval Server

The following list includes some of the popular knowledge articles from BMC Communities for Approval Server:

  • How to perform a Checklist for Approval Server configuration Open link
  • How to test Approval Server is working fine or not Open link
  • How to enable the Approval log and set the logging in DEBUG mode Open link
  • Different Reasons of Approval Server Sanity Check Failed Open link
  • Approvals and Status Change are delayed despite the Approval to be configured correctly Open link
  • Records stuck in Application Pending form - Error:"no arapsignalxx_build001 in java.library.path" Open link
  • How to enable the AR System Dispatcher log Open link
  • Server Group Coordinator Causing Non-Responsiveness Open link
  • Setting the Approval-Polling-Interval parameter: Approval Server slow Open link
  • AREA LDAP and Approval Server not working after upgrade to v9.1 ARServer due to missing or not updated Java files entries in the pluginsvr_config.xml file Open link
  • Approval Engine Intermittently Suspended in a Server Group Open link

Video for Approval Server

The following video (6:32) explains how to test Approval Server.


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