This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Tailoring applications and automating processes

As an application business analyst, you can tailor an application that is deployed in BMC Helix Innovation Studio. You can customize your application to automate processes so that you can save time and reduce user efforts. You can automate the processes you want to perform in a third-party system, such as Microsoft Azure, Jenkins, and Automation Anywhere Robotic Process Automation.

For example, an administrator has deployed an application to onboard new hires, which requires employee details such as first name, last name, and employee ID. The application meets your requirements; however, your organization wants to start tracking employee assets and skills as part of the onboarding process. As an application business analyst, you can use the development tool in BMC Helix Innovation Studio to customize the onboarding application record definitions and add additional fields to the employee details.


Application business analysts can customize the objects developed in their own applications and that are marked customizable by the developers, but they cannot customize the objects developed in com.bmc.arsys. in Best Practice Customization Mode. For example, objects in core BMC applications like Foundation, Approval, and Assignment cannot be customized in Best Practice Customization Mode. For more information, see Customization layer.

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