This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Setting up and going live

BMC has consolidated all Service Management products on a single application environment that combines capabilities of Action Request System and BMC Helix Innovation Studio. This allows you to simplify your deployment architecture significantly and considerably reduce operational costs. 

BMC Helix Innovation Studio simplifies administration, provides new development capabilities, improves the ability to interoperate between applications, and reduces operational costs.

Before you make BMC Helix Innovation Suite available to the users in your company, as an administrator, complete the following system configurations.

The following image provides an overview of onboarding SaaS subscribers on BMC Helix Innovation Suite:

The following table provides a logical sequence to set up your BMC Helix Innovation Suite for SaaS users:

BMC - Share system access details
1Share system access details and user credentials.

BMC sends you an activation email that contains environment details and system information like login URL and administrator credentials.

Important: Out-of-the-box BMC Helix Single Sign-On is configured to use the user accounts within a AR System for authentication.

However, if you are using SAML-based authentication within your organization and want to configure BMC Helix Single Sign-On to use that for authentication, you must submit a request to BMC Support for the BMC Helix Single Sign-On configuration with SAML.

Administrator - Perform basic configurations

(Optional) Modify consent for data collection.

Data collection is enabled by default. You can modify your consent for data collection at any time. 

Data collection provides information about the usage of the product for identifying defects, improving performance, or developing new product features. 

Modifying consent for data collection

Set up Foundation data by using any of the following methods:

  • Create Foundation data one at a time
  • Load the Foundation data in bulk
Setting up Foundation data for custom applications

Set up user accounts and grant access to manage and maintain the system.

Managing user access and permissions
Administrator - Perform advance configurations

Configure the BMC Helix Innovation Studio applications.

Onboarding and implementing Open link

Developer - Develop the applications

Create a codeless application by using BMC Helix Innovation Studio.

You can also create applications by using Developer Studio.

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