This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix Innovation Suite 23.3 including new features, urgent issues, documentation updates, and fixes or patches.

Tip

To stay informed of changes to this list, click the icon on the top of this page.

Related topics

Known and corrected issues

Support information

BMC Helix ITSM release notes Open link

BMC Helix Virtual Agent release notes Open link

BMC Helix Business Workflows release notes Open link


The following updates have been added since the release of the space:

DateSummaryReference
May 29, 2024

Issues that were corrected by 23.3.02 and issues that remain open

Patch 2 for version 23.3 is available for SaaS subscribers. The following updates are available in this patch:

  • Control data security by bringing in your Key Encryption Key (KEK)
  • (Controlled availability) Use the Ask HelixGPT tab on Incident screens to fetch summary of the latest incident attributes  

  • Use the tutorial to build an application by using BMC Helix Innovation Studio

23.3 enhancements and patches
March 22, 2024

Issues that were corrected by 23.3.01 and issues that remain open

Patch 1 for version 23.3 is available for on-premises customers. The following updates are available in this patch:

  • Install BMC Helix Service Management in an air-gapped environment
  • Simplify configurations and data replication by using the database refresh pipeline
  • Improve BMC Helix Innovation Suite database performance by using a separate database for reporting
  • Utilize updated support for the technology stack
  • Migrate Elasticsearch data to OpenSearch
  • Install additional products for on-premises installation
  • Use additional deployment size
  • Enable users to e-sign documents

  • Obtain a license usage report through the licensereport REST API endpoint

  • Set the size of the webhook payload to improve reliability
  • Automate processes by using content packages
  • Group options in collapsible and accordion panes on PWA screens
  • Filter the Company and Line of Business lists in Knowledge access mapping.

  • Access the upgraded BMC Helix Knowledge Management by ComAround interface from BMC Helix ITSM or BMC Helix Business Workflows.
23.3 enhancements and patches
March 8, 2024

Issues that were corrected by 23.3.01 and issues that remain open

Patch 1 for version 23.3 is available for SaaS subscribers. The following updates are available in this patch:

  • Enable users to e-sign documents

  • Obtain a license usage report through the licensereport REST API endpoint

  • Set the size of the webhook payload to improve reliability
  • Automate processes by using content packages
  • Group options in collapsible and accordion panes on PWA screens
  • Filter the Company and Line of Business lists in Knowledge access mapping.

  • Access the upgraded BMC Helix Knowledge Management by ComAround interface from BMC Helix ITSM or BMC Helix Business Workflows.
23.3 enhancements and patches
December 8, 2023

Issues that were corrected by 23.3 and issues that remain open

Enhancements available in 23.3:

  • Share your predefined view presets
  • Improve usability with dropdown buttons
  • Create search filters for BMC Helix Digital Workplace Advanced
  • Create search tags to return knowledge articles based on custom processes
  • Automate Google Cloud Platform resource provisioning with ease
  • Find information about folders and subfolders created in BMC Helix Knowledge Management by ComAround
  • Migrated article links point to articles in BMC Helix Knowledge Management by ComAround
  • Select a row-level security algorithm for fast data retrieval
  • Unified documentation space for BMC Helix Innovation Suite
23.3 enhancements and patches

Was this page helpful? Yes No Submitting... Thank you

Comments