This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Integrating with another application by using a connector

In BMC Helix Innovation Studio, you can use connectors to integrate the application with a third-party system or application. To use connectors, you must add connector configurations, add connector elements in Process or Rule designer, and create alias mapping of the connectors.


A connector is used to connect and configure BMC Helix Innovation Studio-based applications with third-party applications. 

For more information about connectors, see Connectors overview.

Connector actions

A connector action is an activity triggered to connect BMC Helix Innovation Studio with a third-party application by using a connector.
You can trigger the connector actions in two ways:

  • Provide a unique alias to each connector action and map the application to BMC Helix Innovation Studio.  
    For more information about creating aliases, see Mapping an alias to connector configuration.
  • Provide a literal map of actual values to create mapping of connector actions. 

While using aliases, you can change the name of the connector action as per your requirement and usability. However, in literal, you cannot change the name of the connector configuration. 
Alias mapping is preferred and recommended for setting up and using connector actions.

Connector development process

BMC Helix Innovation Studio provides out-of-the box connectors to integrate your applications with third-party products. You can use these connectors in your application processes and rules. In the Process designer and Rule designer, these connectors are available as a Connector property of the Connector element.

The following image provides an overview of the connector development process. It describes the roles involved, steps required, and the tools used in connector development and connector utilization:

DeveloperSets up the connector development environmentDeploying your application for the first time to start working in BMC Helix Innovation Studio
DeveloperDevelops and tests the connector

Developing connectors Open link

DeveloperDeploys the connector

Configuring connectors Open link

AdministratorCreates connector configurations

Adding or updating a configuration Open link

AdministratorCreates connector profilesAdding connector configurations
AdministratorPerforms alias mapping of connector actions with connector configurationsMapping an alias to connector configuration
Application Business AnalystCreates a process or rule to integrate a Digital Service application with an external resourceAutomating categorization and assignment of application requests
Application Business AnalystTailors the Digital Service applicationTailoring applications and automating processes
End userUses Digital Service application that leverages connectorNA

Example of extending BMC Helix Virtual Agent  by using connectors

The following video (9:17) demonstrates how to alter the conversation flow in BMC Helix Virtual Agentby using data from an external application such as JIRA. The video shows an older version of the BMC Helix Platform. The previous product name was BMC Helix Innovation Suite. Although there might be minor changes in the UI, the overall functionality remains the same.

Where to go from here

Create new connector configurations and provide details of the connector configurations such as Name, Type, Configuration.Adding connector configurations
Use the Connector element in Process designer to integrate the application with a third-party application.Integrating applications by using process connector elements
Use the Connector element in Rule designer to integrate the application with a third-party system.Integrating applications by using rule connector elements
Perform mapping of aliases with connector configurations for connector actions.Mapping an alias to connector configuration
Perform troubleshooting of connectors.Troubleshooting integration service connection issues

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