This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Creating interactive dashboards for your applications by using BMC Helix Dashboards

Use BMC Helix Dashboards, a SaaS service on the BMC Helix Portal, to create interactive dashboards for Service Management applications.

For more information about BMC Helix Dashboards, see Getting started Open link  in BMC Helix Dashboards documentation.

You can access BMC Helix Dashboards through BMC Helix Portal, but you must have adequate permissions. To learn about permissions required, see How to access BMC Helix Portal.

The following figure represents the process for BMC Helix Platform application users to access BMC Helix Dashboards:

On BMC Helix Dashboards, use the Service Management plug-in to create and view reports for Service Management applications. For more information about the Service Management plug-in, see Building queries to fetch data Open link  in BMC Helix Dashboards documentation.

Benefits of leveraging BMC Helix Dashboards

Along with providing a consolidated view of data from applications across your environment, the following are some benefits of BMC Helix Dashboards:

  • Provides database independent query and functions.
  • Enforces permissions model, such as row-level security while data is retrieved.
  • Retrieves data from the Vendor forms.
  • Retrieves data that is encrypted by the AR System server in the database. 


Scenario

Susan, a manager at Apex Global wants to track incidents during a specific period. She creates a dashboard by using BMC Helix Dashboards and uses the data to analyze the following details:

  • Incident Trends
  • Incident Status
  • Open Incidents Cross-tab Priority and Status
  • Incident Assignment Heatmap

The following image shows the dashboard:


How to access BMC Helix Portal

You can access BMC Helix Dashboards through BMC Helix Portal. BMC Helix Portal provides a set of integrated products and shared common services from a single, unified view. 

To access BMC Helix Portal, complete the registration process. For more information, see the Product trials page Open link .  Your free trial remains active for 14 days. During the trial, you get unrestricted access to all the capabilities available with the integrated products and common services.

BMC Helix ITSM users can access integrated products and services on BMC Helix Portal by using the cross-product user access (or external user access) between BMC Helix Portal and BMC Helix ITSM. BMC Helix Portal identifies users based on the type of access. For more information about user access types, see User identities Open link  in BMC Helix Portal documentation.


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