BMC Helix Virtual Agent overview

BMC Helix Virtual Agentis a chatbot application provided by BMC that allows users to interact in a conversational interface to resolve their issues. BMC Helix Virtual Agent interacts with the user in a natural language to understand the conversation context and based on that communication, reports issues, creates requests and cases, or searches for knowledge articles.

You can configure BMC Helix Virtual Agent to work with BMC applications such as BMC Helix Business Workflows and BMC Helix Digital Workplace Advanced. BMC Helix Business Workflows uses BMC Helix Virtual Agent to create cases or search for knowledge articles on behalf of the user. BMC Helix Digital Workplace Advanced uses BMC Helix Virtual Agent to access services from the BMC Helix Digital Workplace Catalog or search for knowledge articles on behalf of the user.

Requesting BMC Helix Virtual Agent

To request access to BMC Helix Virtual Agent, contact your BMC Sales representative or BMC Support.

Using BMC Helix Virtual Agent

You can access the BMC Helix Virtual Agent in BMC Helix Innovation Studio. The BMC Helix Virtual Agent application is available on the Workspace tab. The BMC Helix Virtual Agent configuration settings (Chatbot Configuration) are available on the Administration tab.

Where to go from here

Getting startedin BMC Helix Virtual Agent documentation.