This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Administering

As an administrator, you perform the following key activities:

  • Manage, configure, and archive data.
  • Access BMC Helix Innovation Studio applications that users can access or tailor.
  • Create users, groups, and roles.
  • Monitor system performance and license usage.
  • Create users, groups, and roles.
  • Configure the AR System server and Mid Tier, and other components as per your requirement.

The following topics describe the activities in detail and help you learn how to administer BMC Helix Innovation Suite:

ActionReference

Select the required BMC Helix Innovation Studio applications that the user can access and tailor. After you grant access to these applications, the user can log in to BMC Helix Innovation Studio and can access and tailor only those applications. 

Granting access to BMC Helix Innovation Studio bundles

Assign BMC Helix Innovation Studio application licenses to users, so that the users can view and customize these applications. 

Granting IS application licenses

Monitor the license usage to ensure that your usage is in compliance with your purchased licenses by using the AR System forms.

Monitoring license usage
Provide consent to collect data to get information about the usage of the product for the purpose of identifying defects, improving performance, or developing new product features.


Modifying consent for data collection

Configure the Mid Tier to manage client requests, individual AR System server settings such as logs and licensing, server groups for high availability, and load balancers.

Setting up the servers and Mid Tier

Begin working with the BMC Helix Innovation Suite by learning how to load foundation data by using different methods.   

Loading Foundation data by using Data Management Open link

Create users, groups, and roles, assign permissions, and set up preferences.Setting up users, access, and preferences
Configure companies, catalogs, and people.Setting up and modifying Foundation data by using Application Administration Console

Import data into your BMC Helix ITSM applications.

Data Management Open link

Monitor memory, server groups, and so on.
Configure OAuth 2.0 authentication for the Exchange Web Services (EWS) protocol for your mailbox.
OAuth 2.0 enables conveying authorization decisions across a network of web-enabled applications and APIs and provides mechanisms for user authentication.
Registering Email Engine with Microsoft Azure for OAuth 2.0 authentication
Define and deploy data and objects; audit, archive, import, and export data and objects.Managing data and objects

Set options in configuration files that are read upon startup of AR System components.

BMC Helix Innovation Suite configuration references
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