Viewing HR Case Management reports
HR agents can view BMC HR Case Management reports and dashboards that help to analyze the work of HR department. HR agents can view reports and dashboards by using the Reporting Console.
The Reporting Console is a link that you click to navigate to the BMC Remedy Smart Reporting application.
Who has access to Reporting Console
The Reporting Console is unavailable for any HR agent if BMC Remedy Smart Reporting is not integrated with BMC HR Case Management. For details on Smart Reporting configuration, see Configuring integration with BMC Remedy Smart Reporting.
When the BMC Remedy Smart Reporting is configured to use the BMC HR Case Management, the HR Case user selected as Smart Reporting Administrator during the onboarding procedure, has Admin role in BMC Remedy Smart Reporting, and can grant permissions to other BMC Remedy Smart Reporting users.
All the BMC HR Case Management users, except those who have Standard Viewer role, appear in the Administration Console of BMC Remedy Smart Reporting, and by default have Reports Consumer role. When new users are added in BMC HR Case Management, they are automatically synchronized with the BMC Remedy Smart Reporting.
To access the Reporting Console
- On the BMC HR Case Management home page, click the Actions tab.
- Click the Reporting Console menu.
The BMC Smart Reporting console opens.