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Reviewing emails

When employees send emails to HR support mailbox, these emails are saved in the System Settings console in BMC HR Case Management if it is configured on the BMC Remedy Action Request System Server.

Only Standard Administrators and Standard Masters who have access to the System Setting console can review the incoming emails on the Incoming Email - Review page, identify and prioritize items that require attention.

They can only review emails received in the support mailbox, but they cannot reply to the emails or compose new emails from that page.

To review emails sent to HR support mailbox

  1. In the System Settings console, expand the Email Settings and select Incoming Email - Review.
  2. Select an email from the list, and  click Modify .

  3. Review the information in the Email Review dialog box. 

  4. Click  Close .
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