Notification messages
All HR agents receive notifications about updates in cases and tasks they are assigned to, appointment invites and reminders, and company broadcasts.
The Messages console, which you can access from the Quick Access bar, lists all notification messages that you receive.
Related topic
To filter messages that are listed in the Messages console, select an option from the Message Types list.
The following table describes messages by types:
Message type | Description | Affects version |
|---|---|---|
All Results | Summary of updates from all categories | 4.6 and later |
Approvals | Records about cases sent to case approvers | 4.6 and later |
Appointment Invites | Appointment invites sent to you | 4.6 and later |
Assignments | Records about cases and tasks assigned to you | 4.6 and later |
Watchlist | Records about cases that you added to the watchlist | 4.6 and later |
Reminders | Reminders that you added, and reminders about the upcoming appointments | 4.6 and later |
SLAs | Records about cases SLAs—available to case assignees | 4.6 and later |
Broadcasts | Broadcasts added by other HR agents, visible to all HR agents | 4.6 and later |
Journal Update | Records about cases that have updates in case journal and related tasks journal Records about cases and tasks that have a new journal entry submitted | 4.7.01 |
Case Update | Records about cases that have been updated recently | 4.7.01 |
Task Update | Records about tasks for which the task status has been recently updated. | 4.7.01 |
In the Messages console, you can perform the following tasks:
- View record details by selecting a message record. The Details panel on the right displays details about the selected record.
- Dismiss messages that you do not want to be displayed in the list by selecting a message, and click Dismiss.
- Dismiss all messages available on the Messages tab, and clicking Dismiss All.
- Open records that have been updated recently by selecting a record, and clicking Open.
- Display the most recent changes by clicking Refresh.