This topic provides information for HR agents about how to work in BMC HR Case Management.
All users except Standard Viewer users can access BMC HR Case Management, create HR requests, work on requests, create appointments and reminders, add broadcasts, view reports, and so on.
To log in to BMC HR Case Management, in a browser window type the URL that has the following format: http://<Mid Tier address>:<Mid Tier port>/arsys/, and enter your user credentials.
As a Standard Master, if you are logging in to BMC HR Case Management for the first time, use the credentials of Case Master user created during BMC HR Case Management setup.
You can alternatively access the BMC HR Case Management by logging to BMC Remedy AR System Server, and navigating to Quick Links > HR Case Home Page.
This section includes the following topics:
- Navigating the home page
- Processing and managing cases
- Monitoring tasks
- Working on tasks
- Notification messages
- Managing the document library
- Creating appointments and reminders
- Setting up appointments with self-service users
- My history
- Modifying profile details
- Adding broadcasts
- Viewing HR Case Management reports
- Reviewing emails
- Reviewing surveys