Troubleshooting configuration issues
This section provides information about troubleshooting the configuration.
The following table describes configuration problems and issues that you might encounter:
Data from the AR System server is not displayed in the BMC HR Case Management | |
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Error description | After successful installation, you log in to the BMC HR Case Management web console. When you try to create new data, such as new cases or new users, you encounter the following error warning in the address bar:
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Steps to perform | You must make changes to the configuration of BMC Remedy Mid Tier Configuration Tool:
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Custom icons for solutions are not displayed in BMC MyIT Universal Client | |
Error description | Not applicable |
Steps to perform | To configure the BMC HR Case Management custom icons in BMC MyIT Universal Client, perform the following steps:
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No search results display after entering a search string into any Search field in BMC HR Case Management and BMC MyIT Universal Client | |
Error description | Not applicable |
Steps to perform | To enable search, you must perform FTS reindex procedure on the BMC Remedy AR System Server:
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A network connection error is displayed in BMC HR Case Management | |
Error description |
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Steps to perform | Restart the BMC Action Request System Server. |
eForms are not displayed in a request form in BMC MyIT Universal Client | |
Error description | Not applicable |
Steps to perform |
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