System requirements
Before you install BMC HR Case Management, ensure that your environment meets the hardware and software requirements listed in the following sections:
Supported platforms and databases
You must install BMC HR Case Management only on a server where BMC Remedy Action Request System Server is installed.
The BMC Remedy AR System Server can be installed on one of the following operating systems:
- Windows 2008 x64 bit
- Windows 2012
- CentOS Linux 7 x64 bit and later versions
- Red Hat Enerprise Linux 6.5 x64 bit and later versions
The following versions of databases are supported:
- MS SQL 2008 Standard Edition
- MS SQL 2012
Oracle 11 and later versions
Oracle 12 and later versions
Supported browsers
BMC Remedy Mid Tier is used for displaying the HR Case Management console. The following table lists the supported browsers:
Minimum browser version | Minimum operating system version |
---|---|
Firefox 37.0 | Open |
Internet Explorer 10 (32-bit and 64-bit) | Microsoft Windows 7, Microsoft Windows 8 |
Chrome 41.0 | Open |
Hardware sizing requirements
BMC determines an environment size based on the number of concurrent users logged in to an application. The following table explains how to determine the size of your environment.
Environment | BMC HR Case Management (concurrent users) | BMC Remedy Smart Reporting (concurrent users) |
---|---|---|
Small | 50 | 10 |
Large | 150 | 50 |
Carefully review the following hardware requirements for sizing.
Component | Small | Large |
---|---|---|
Server sizing requirements | ||
BMC Remedy Mid Tier | One server: 2 CPU core 8 GB RAM 60 GB disk space | Three servers: 4 CPU core 8 GB RAM 60 GB disk space |
BMC Remedy Smart Reporting | One server: 4 CPU core 12 GB RAM 60 GB disk space | Two server: 8 CPU core 16 GB RAM 60 GB disk space |
BMC Remedy AR System Server with BMC HR Case Management | Two servers: 2 CPU core 8 GB RAM 60 GB disk space | Three servers: 4 CPU core 8 GB RAM 60 GB disk space |
BMC MyIT | One server: 2 CPU core 8 GB RAM 60 GB disk space | Two servers: 4 CPU core 8 GB RAM 60 GB disk space |
Database sizing requirements 1 | ||
Master BMC Remedy AR System Database | 1 cluster: 4 CPU Core 16 GB RAM 200 GB disk | 1 cluster: 16 CPU Core32 GB RAM 200 GB disk |
Replicated BMC Remedy AR System Database for Reporting | 1 server: 2 CPU Core 16 GB RAM 200 GB disk | 1 server: 16 CPU Core32 GB RAM 200 GB disk |
1. Disk sizes indicate the disk space that is consumed by the data and indexes. Always include additional space for additional data, OS, and other installed software.
Tip
The BMC HR Case Management installation package requires approximately 300 MB of available space on a dedicated server where BMC Remedy AR System is installed.
For more information about sizing your environment, see Sizing and deployment considerations.
BMC HR Case Management product compatibility
BMC HR Case Management is compatible with the following BMC products and components that work together as parts of a BMC solution:
BMC HR Case Management version | BMC Product | Product version |
---|---|---|
4.7 | BMC Remedy AR System | 9.1 Patch 1 |
BMC Remedy Smart Reporting | 9.1 Patch 1 | |
BMC Remedy Mid Tier | 9.1 Patch 1 | |
BMC MyIT | 3.2 | |
BMC MyIT Service Broker | 3.2 | |
BMC Remedy IT Service Management | 8.1 and later—for remote integration with BMC HR Case Management | |
9.1 and later—for local integration with BMC HR Case Management | ||
BMC Remedy Single Sign On |
| |
4.7.01 | BMC Remedy AR System Server |
|
BMC Remedy Smart Reporting |
| |
BMC Remedy Mid Tier |
| |
BMC MyIT |
| |
BMC MyIT Service Broker |
| |
BMC Remedy IT Service Management | For local integration with BMC HR Case Management:
| |
For remote integration with BMC HR Case Management: 8.1 and later | ||
BMC Remedy Single Sign On |
|
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