System requirements

Before you install BMC HR Case Management, ensure that your environment meets the hardware and software requirements listed in the following sections:

Related topics

Deployment use cases

Preparing for installation

Planning

Supported platforms and databases

You must install BMC HR Case Management only on a server where BMC Remedy Action Request System Server is installed.

The BMC Remedy AR System Server can be installed on one of the following operating systems:

Windows 2008 x64 bit
Windows 2012
CentOS Linux 7 x64 bit and later versions
Red Hat Enerprise Linux 6.5 x64 bit and later versions

The following versions of databases are supported:

MS SQL 2008 Standard Edition
MS SQL 2012
Oracle 11 and later versions
Oracle 12 and later versions

Supported browsers

BMC Remedy Mid Tier is used for displaying the HR Case Management console. The following table lists the supported browsers:

Minimum browser version	Minimum operating system version
Firefox 37.0	Open
Internet Explorer 10 (32-bit and 64-bit)	Microsoft Windows 7, Microsoft Windows 8
Chrome 41.0	Open

Hardware sizing requirements

BMC determines an environment size based on the number of concurrent users logged in to an application. The following table explains how to determine the size of your environment.

Environment	BMC HR Case Management (concurrent users)	BMC Remedy Smart Reporting (concurrent users)
Small	50	10
Large	150	50

Carefully review the following hardware requirements for sizing.

Component	Small	Large
Server sizing requirements
BMC Remedy Mid Tier	One server: 2 CPU core 8 GB RAM 60 GB disk space	Three servers: 4 CPU core 8 GB RAM 60 GB disk space
BMC Remedy Smart Reporting	One server: 4 CPU core 12 GB RAM 60 GB disk space	Two server: 8 CPU core 16 GB RAM 60 GB disk space
BMC Remedy AR System Server with BMC HR Case Management	Two servers: 2 CPU core 8 GB RAM 60 GB disk space	Three servers: 4 CPU core 8 GB RAM 60 GB disk space
BMC MyIT	One server: 2 CPU core 8 GB RAM 60 GB disk space	Two servers: 4 CPU core 8 GB RAM 60 GB disk space
Database sizing requirements ¹
Master BMC Remedy AR System Database	1 cluster: 4 CPU Core 16 GB RAM 200 GB disk	1 cluster: 16 CPU Core32 GB RAM 200 GB disk
Replicated BMC Remedy AR System Database for Reporting	1 server: 2 CPU Core 16 GB RAM 200 GB disk	1 server: 16 CPU Core32 GB RAM 200 GB disk

^1. ^{Disk sizes indicate the disk space that is consumed by the data and indexes. Always include additional space for additional data, OS, and other installed software.}

Tip

The BMC HR Case Management installation package requires approximately 300 MB of available space on a dedicated server where BMC Remedy AR System is installed.

For more information about sizing your environment, see Sizing and deployment considerations.

BMC HR Case Management product compatibility

BMC HR Case Management is compatible with the following BMC products and components that work together as parts of a BMC solution:

BMC HR Case Management version	BMC Product	Product version
4.7	BMC Remedy AR System	9.1 Patch 1
	BMC Remedy Smart Reporting	9.1 Patch 1
	BMC Remedy Mid Tier	9.1 Patch 1
	BMC MyIT	3.2
	BMC MyIT Service Broker	3.2
	BMC Remedy IT Service Management	8.1 and later—for remote integration with BMC HR Case Management
	BMC Remedy IT Service Management	9.1 and later—for local integration with BMC HR Case Management
	BMC Remedy Single Sign On	9.1 9.1 SP1
4.7.01	BMC Remedy AR System Server	9.1 Patch 1 9.1 SP2
	BMC Remedy Smart Reporting	9.1 Patch 1 9.1 SP2
	BMC Remedy Mid Tier	9.1 Patch 1 9.1 SP2 Patch 1
	BMC MyIT	3.2 3.3
	BMC MyIT Service Broker	3.2 3.3
	BMC Remedy IT Service Management	For local integration with BMC HR Case Management: 9.1 9.1 SP1 9.1 SP2
	BMC Remedy IT Service Management	For remote integration with BMC HR Case Management: 8.1 and later
	BMC Remedy Single Sign On	9.1 Patch 1 9.1 SP1 9.1 SP2

Where to go from here

License entitlements