This section provides information that you must review before installing the BMC HR Case Management product.


Before you begin your planning process, review the known and corrected issues to understand any issues you might encounter.

TopicAdditional information
System requirements

Review the following hardware and software requirements:

  • Supported platforms, browsers, and databases
  • Hardware compatibility matrix
  • Product compatibility
Deployment use cases

Review the following deployment use cases:

  • Simple deployment
  • Deployment with BMC Remedy IT Service Management (BMC Remedy ITSM) on a single BMC Remedy AR System server
  • Deployment with BMC Remedy IT Service Management (BMC Remedy ITSM) on separate BMC Remedy AR System servers
  • Deployment with BMC MyIT Service Broker
Sizing and deployment considerations

Understand the following sizing capabilities:

  • Sizing the BMC HR Case Management environment
  • Sizing of environment in virtualization
  • Sizing small-scale environments
  • Sizing large-scale environments
License entitlements

Review the product licenses and the corresponding roles and permissions.

Roles and permissions

Review the following roles in BMC HR Case Management, and their corresponding permissions:

  • Standard Viewer
  • Standard User
  • Standard Administrator
  • Standard Master
Supported languages and localesReview the languages and locales that are supported in BMC HR Case Management.


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