Installation overview
This topic explains how to install BMC HR Case Management as a part of your system.
Before you begin
Before starting the products installation, prepare for installation. This procedure is common for all deployment use cases:
- Review the deployment use cases to understand what system components you need to install.
- Review system requirements to determine the type of environment you must have.
- Review the products compatibility matrix to understand what version of each system component you need to install to successfully integrate it with BMC HR Case Management.
- Define the sizing of your deployment.
- Download the installation files.
- Prepare the installation worksheets.
Installing BMC HR Case Management
The installation workflow fully depends on your deployment use case. Install BMC HR Case Management in a BMC platform solution as described in the one of the following topics:
To install BMC HR Case Management as part of a simple deployment
Follow this procedure to install BMC HR Case Management as part of a simple deployment.
Installation stage | Step # | Perform the following | For more details, see... |
---|---|---|---|
Installing the platform components | 1 | Install or upgrade the following platform components:
Note: | In the BMC Remedy AR System documentation: |
2 | Add the appropriate licenses to the BMC Remedy AR System Server. | Obtaining BMC Remedy license keys in the BMC Remedy ITSM deployment 9.1 online documentation | |
Installing the system components | 3 | Install BMC HR Case Management on the server 1 (where BMC Remedy AR System is installed). | |
4 | Install BMC MyIT on a server 4. Note:
| Installing BMC MyIT 3.2 and Installing BMC MyIT 3.3 in the BMC MyIT documentation | |
Post-installation steps | 5 | Restart the BMC Remedy AR System. | |
6 | Clear the Mid Tier cache. | ||
7 | Configure BMC Remedy Smart Reporting to be used by BMC HR Case Management users. | Configuring integration with BMC Remedy Smart Reporting | |
8 | (Optional) Force automatic synchronization of users from BMC HR Case Management to BMC Remedy Smart Reporting if you want to synchronize users at once. If you do not perform this step, users will be synchronized in 12 hours. | Forcing users synchronization between BMC HR Case Management and BMC Remedy Smart Reporting | |
9 | Add MyIT_Admin permissions to BMC HR Case Management users belonging to Case_Master and/or Case_Admin groups. | Setting up administrator authentication in BMC MyIT 3.2 and Setting up administrator authentication in BMC MyIT 3.3 in the BMC MyIT documentation | |
10 | Make the necessary changes in the BMC AR System Server configuration in order to:
| ||
11 | (Optional) Integrate the system components with the Remedy Single Sign-On. | ||
12 | Verify the installation is successful. | ||
13 | (Recommended) Upon the first login to the BMC HR Case Management console, change the default email (notset@invalid.com ) of the Case Master user. | For details how to change email for a user, see Adding people records. |
To install BMC HR Case Management as part of a deployment with BMC Remedy ITSM on a single server
Follow this procedure to install BMC HR Case Management as part of a deployment with BMC Remedy ITSM on a single server:
Tip
- If you do not want to integrate your system with any other products, skip all optional steps.
- If you want to integrate your system with BMC MyIT Service Broker, perform all steps related to Service Broker installation and configuration marked as optional in the scenario that follows.
- If you want to integrate your system with BMC Remedy Single Sign On, perform all steps related to BMC RSSO installation and integration marked as optional in the scenario that follows.
Installation stage | Step # | Perform the following | Where to find information |
---|---|---|---|
Installing the platform components | 1 | Install or upgrade the following platform components:
BMC Remedy Action Request AR System Server, BMC Remedy Mid Tier, and BMC Remedy Smart Reporting can be installed on a single server, however it is recommended that they are installed separately with regards to a better performance. | Described in the BMC Remedy AR System documentation: |
2 | Add the appropriate licenses to the BMC Remedy AR System Server. | Obtaining BMC Remedy license keys in the BMC Remedy ITSM deployment 9.1 online documentation | |
Installing the system components | 3 | On the server with BMC Remedy AR System (server 1), install the system components:
|
|
4 | Install BMC MyIT Service Broker on a server 5. | Installing BMC MyIT Service Broker 3.2 and Installing BMC MyIT Service Broker 3.3 in BMC MyIT Service Broker online documentation | |
5 | Install BMC MyIT on a server 4. Notes: For successful integration with BMC HR Case Management, during installation on BMC MyIT, ensure that you enter the following information:
| Installing BMC MyIT 3.2 and Installing BMC MyIT 3.3 in the BMC MyIT online documentation | |
Post-installation steps | 6 | Restart the BMC Remedy AR System. | |
7 | Clear the Mid Tier cache. | ||
8 | Configure Smart Reporting to be used by HR Case users and IT Service Management users. | Configuring BMC Remedy Smart Reporting for BMC HR Case Management and Configuring BMC Remedy Smart Reporting for BMC Remedy IT Service Management | |
9 | Synchronize users that you want to be shared between BMC HR Case Management and BMC Remedy ITSM (on a single BMC Remedy AR System Server). | Synchronizing users between BMC HR Case Management and BMC Remedy ITSM | |
10 | Add MyIT_Admin permissions to users belonging to Case_Master and Case_Admin group. | Setting up administrator authentication in BMC MyIT 3.2 and Setting up administrator authentication in BMC MyIT 3.3 in the BMC MyIT online documentation | |
11 | Make the necessary changes in the BMC AR System Server configuration in order to:
| ||
12 | (Optional) Integrate with BMC MyIT Service Broker by enabling the HRCM connector in BMC MyIT Service Broker. This step is mandatory if you have BMC MyIT Service Broker installed . | Configuring 3.2 service connectors and Configuring service 3.3 connectors in BMC MyIT Service Broker online documentation | |
13 | (Optional) Integrate the system components with the Remedy Single Sign-On. | ||
14 | Verify the installation is successful. | ||
15 | (Recommended) Upon the first login to the BMC HR Case Management console, change the default email (notset@invalid.com ) of the Case Master user. | For details how to change email for a user, see Adding people records. |
To install BMC HR Case Management as part of a deployment with BMC Remedy ITSM on separate servers
Follow this procedure to install BMC HR Case Management as part of a deployment with BMC Remedy ITSM on separate servers:
Tip
- If you do not want to integrate your system with any other products, skip all optional steps.
- If you want to integrate your system with BMC MyIT Service Broker, perform all steps related to Service Broker installation and configuration marked as optional in the scenario that follows.
- If you want to integrate your system with BMC Remedy Single Sign On, perform all steps related to BMC RSSO installation and integration marked as optional in the scenario that follows.
Installation stage | Step # | Perform the following | Where to find information |
---|---|---|---|
Installing the platform components | 1 | Notes:
Install or upgrade the system components for a server with BMC Remedy IT Service Management:
Note: | In the BMC Remedy AR System documentation space: |
2 | Add the appropriate licenses to the BMC Remedy AR System Server. | Obtaining BMC Remedy license keys in the BMC Remedy ITSM deployment 9.1 online documentation | |
3 | Install or upgrade the system components for a server with BMC HR Case Management:
Note: | In the BMC Remedy AR System documentation space: | |
4 | Add the appropriate licenses to the BMC Remedy AR System Server. Note: You must have AR Distributed Server license applied on this server. | Obtaining BMC Remedy license keys in the BMC Remedy ITSM deployment 9.1 online documentation | |
Installing the system components | 5 | Install BMC Remedy IT Service Management on a server 1 | Installing BMC Remedy ITSM in the BMC Remedy ITSM deployment 9.1 online documentation |
6 | Install BMC HR Case Management on a server 4 | Installing BMC HR Case Management | |
7 | (Optional) Install BMC MyIT Service Broker on a server 7. | Installing BMC MyIT Service Broker 3.2 and Installing BMC MyIT Service Broker 3.3 in BMC MyIT Service Broker online documentation. | |
8 | Before installation of MyIT:
Install BMC MyIT on a server 8. During installation of MyIT:
| Installing BMC MyIT 3.2 and Installing BMC MyIT 3.3 in the BMC MyIT 3.2 documentation | |
Post-installation steps | 9 | Restart BMC Remedy AR System on both servers. | |
10 | Clear cache on both Mid Tier servers. | ||
11 | Configure Smart Reporting on server 4 to be used by BMC HR Case Management users. | Configuring BMC Remedy Smart Reporting for BMC HR Case Management | |
12 | Configure Smart Reporting on server 1 to be used by BMC Remedy ITSM users. | Configuring BMC Remedy Smart Reporting for BMC Remedy IR Service Management in the BMC Remedy IT Service Management Suite 9.1 online documentation | |
13 | Configure integration between both BMC Remedy AR System Servers. Important: Exactly the same users with the same IDs, logins, and passwords must be available in BMC Remedy ITSM and BMC HR Case Management. Only users shared between the two BMC Remedy AR System Servers have permission to view solutions and articles in BMC MyIT. | Configuring integration with a remote BMC Remedy AR System Server | |
14 | Synchronize users that you want to be shared between BMC HR Case Management and BMC Remedy ITSM (on separate BMC Remedy AR System Servers). | Synchronizing users between BMC HR Case Management and BMC Remedy IT Service Management | |
15 | Add MyIT_Admin permissions to users belonging to Case_Master and/ or Case_Admin groups. | ||
Make the necessary changes in the BMC AR System Server configuration in order to:
| |||
16 | (Optional) Integrate with MyIT Service Broker by enabling the HRCM connector in MyIT Service Broker. This step is mandatory if you have BMC MyIT Service Broker installed. | Configuring 3.2 service connectors and Configuring 3.3 service connectors in the BMC MyIT Service Broker online documentation | |
17 | (Optional) Integrate the system components with the Remedy Single Sign-On. | Configuring integration with BMC Remedy Single Sign-On | |
18 | Verify the installation is successful. | Verifying the installation | |
19 | (Recommended) Upon the first login to the BMC HR Case Management console, change the default email (notset@invalid.com ) of the Case Master user. | For details how to change email for a user, see Adding people records. |
To install BMC HR Case Management in a multitenant environment
Note
To build a multitenant environment with BMC HR Case Management 4.7.01, BMC Digital Workplace in the primary stack must be of version 3.4 and later.
Follow this procedure to install BMC HR Case Management as a part of a secondary tenant in a multitenant environment:
Installation stage | Step # | Perform the following | For more details, see... |
---|---|---|---|
Installing the platform components | 1 | Install or upgrade the following platform components:
Note: | In the BMC Remedy AR System documentation: |
2 | Add the appropriate licenses to the BMC Remedy AR System Server. | Obtaining BMC Remedy license keys in the BMC Remedy ITSM deployment 9.1 online documentation | |
Installing the system components | 3 | Install BMC HR Case Management on the server 1 (where BMC Remedy AR System is installed). | |
Post-installation steps | 5 | Restart the BMC Remedy AR System. | |
6 | Clear the Mid Tier cache. | ||
7 | Configure BMC Remedy Smart Reporting to be used by BMC HR Case Management users. | Configuring integration with BMC Remedy Smart Reporting | |
8 | (Optional) Force automatic synchronization of users from BMC HR Case Management to BMC Remedy Smart Reporting if you want to synchronize users at once. If you do not perform this step, users will be synchronized in 12 hours. | Forcing users synchronization between BMC HR Case Management and BMC Remedy Smart Reporting | |
9 | Add MyIT_Admin permissions to BMC HR Case Management users belonging to Case_Master and/or Case_Admin groups. | Setting up administrator authentication in BMC Digital Workplace Catalog 3.4 | |
10 | Make the necessary changes in the BMC AR System Server configuration in order to:
| ||
11 | (Optional) Integrate the system components with the Remedy Single Sign-On. | ||
12 | Verify the installation is successful. | ||
13 | (Recommended) Upon the first login to the BMC HR Case Management console, change the default email (notset@invalid.com ) of the Case Master user. | For details how to change email for a user, see Adding people records. |
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