Architecture

BMC HR Case Management application is based on the BMC Remedy Action Request System. The application data is stored in the BMC Remedy AR System database.

The HR personnel access BMC HR Case Management by using their browser through the BMC Remedy AR System Mid Tier server. A special visualization plug-in is deployed on the mid tier and is used to graphically represent cases, tasks, workflows, and solution questionnaires.

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The HR agents use their browser to connect to Smart Reporting to view and create reports related to BMC HR Case Management.

By using BMC MyIT, self-service users can search the HR knowledge base, request HR related services, and approve HR cases. A new set of adapters for HR Case Management are now included in BMC MyIT. This set of adapters is used for searching the HR knowledge base, showing the HR catalog items, requesting HR services and creating HR cases.

The BMC Remedy AR System based BMC HR Case Management uses a filter plug-in to broadcast HR related announcements to self-service users through the BMC MyIT.

The ICS plug-in is another filter plug-in that is used to generate iCalendar meeting requests to other internet users via email. iCalendar is used and supported by a large number of products, including Google Calendar, Apple Calendar and Microsoft Outlook.

The Designer plug-in is responsible for generating the object graph used by the mid tier visualization plug-in to generate the cases, tasks, workflows, and solution questionnaires.

Where to go from here

User goals and features

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