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BMC Helix Knowledge Management by ComAround

BMC Helix Knowledge Management by ComAround delivers powerful search and intelligent results throughout the service experience. Real-time translation of knowledge articles, AI-powered search, an out-of-the-box article library, and omni-channel integration results in accurate and consistent knowledge across channels.

Release notes and notices

updated 22 May

Learn what’s new or changed for BMC Helix Knowledge Management by ComAround 22.1, including new features, urgent issues, documentation updates, and fixes or patches.

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Knowledge-Centered Service v6 training and certification

Date	Summary	Reference
May 21, 2023	The following updates are made in BMC Helix Knowledge Management by ComAround: Enhanced the documentation for Business Intelligence reports and decision trees Added the status information of an ongoing operation to operation status logs	22.1 enhancements and patches
March 26, 2023	The following updates are made in BMC Helix Knowledge Management by ComAround: Implemented the Article Association report Added a new system language, English (United Kingdom) Implemented the Knowledge state scheduler feature Added new response variable to the `Operations_Status GET` API method. Discontinued the Multi-import feature Discontinued drag-and-drop sorting for lists Discontinued the eLearning feature Discontinued the Period of validity feature	22.1 enhancements and patches Deprecated and discontinued features
February 5, 2023	This is a maintenance-only release and does not include product updates.	22.1 enhancements and patches
December 11, 2022	The following updates are made in BMC Helix Knowledge Management by ComAround: Implemented the idle timeout functionality Improved search statistics via APIs Implemented `Operations_Get` and `Operations_Status` API methods Stopped showing a full article title in Operation status Removed old encryption ciphers for the product API	22.1 enhancements and patches
November 6, 2022	The following updates are made in BMC Helix Knowledge Management by ComAround: Updated the Froala WYSIWYG HTML editor to version 4.0.9 Enhanced content accessibility	22.1 enhancements and patches
October 9, 2022	The following updates are made in BMC Helix Knowledge Management by ComAround: Changed responses for the `/content` and `/contenteditor` API methods Updated the login algorithm for local user passwords Removed old encryption ciphers for the product API	22.1 enhancements and patches
August 1, 2022	This is a maintenance-only release and does not include product updates.	22.1 enhancements and patches
July 10, 2022	This is a maintenance-only release and does not include product updates.	22.1 enhancements and patches

Getting started Orientation Learning about KCS v6 verified BMC Helix Knowledge Management by ComAround BMC Helix Knowledge Management by ComAround architecture	Use case: Leveraging knowledge articles from BMC Helix Knowledge Management by ComAround in your application Learn the scenario and benefits of integrating BMC Helix Knowledge Management by ComAround with third-party applications and BMC applications.
Overview of BMC Helix Knowledge Management by ComAround The following video gives an overview of BMC Helix Knowledge Management by ComAround architecture and the product benefits: &amp;amp;amp;amp;amp;lt;p&amp;amp;amp;amp;amp;gt;&amp;amp;amp;amp;amp;lt;br/&amp;amp;amp;amp;amp;gt;&amp;amp;amp;amp;amp;lt;/p&amp;amp;amp;amp;amp;gt; https://youtu.be/VcVxD0MBV2o	Troubleshooting Resolve issues that you might encounter while using BMC Helix Knowledge Management by ComAround. Setting up and going live As an administrator, onboard users and configure the login and authentication methods to access knowledge.

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BMC Helix Knowledge Management by ComAround

Overview of BMC Helix Knowledge Management by ComAround

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