BMC

BMC Helix Knowledge Management by ComAround

BMC Helix Knowledge Management by ComAround delivers powerful search and intelligent results throughout the service experience. Real-time translation of knowledge articles, AI-powered search, an out-of-the-box article library, and omni-channel integration results in accurate and consistent knowledge across channels.


Release notes and notices
updated 16 Oct


Learn what’s new or changed for BMC Helix Knowledge Management by ComAround 22.1, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Support information

Knowledge-Centered Service v6 training and certification Open link

Date

Summary

Reference

October 15, 2023

The following updates are made in BMC Helix Knowledge Management by ComAround:

  • Updated the in-built video recording tool
  • Implemented the Content_GetTranslationChanges API method
  • Discontinued the support for generating the Visits report

23.3 enhancements and patches

Deprecated and discontinued features


Use case: Leveraging knowledge articles from BMC Helix Knowledge Management by ComAround in your application

 

Learn the scenario and benefits of integrating BMC Helix Knowledge Management by ComAround with third-party applications and BMC applications.

Overview of BMC Helix Knowledge Management by ComAround

The following video gives an overview of BMC Helix Knowledge Management by ComAround architecture and the product benefits:


https://youtu.be/VcVxD0MBV2o

Troubleshooting

 

Resolve issues that you might encounter while using BMC Helix Knowledge Management by ComAround.

Product Trials

Helix Communities

Communities

Videos

Videos


PDFs and videos

 

This topic describes and links to PDFs and videos that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF. 

or register to view the contents of this page.

Videos

The following list displays the topics that contain videos that supplement or replace the text-based documentation:




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