BMC

BMC Helix Knowledge Management by ComAround

BMC Helix Knowledge Management by ComAround delivers powerful search and intelligent results throughout the service experience. Real-time translation of knowledge articles, AI-powered search, an out-of-the-box article library, and omni-channel integration results in accurate and consistent knowledge across channels.


Release notes and notices
updated 11 Mar


Learn what’s new or changed for BMC Helix Knowledge Management by ComAround 22.1, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Support information

Knowledge-Centered Service v6 training and certification Open link

Date

Summary

Reference

March 10, 2024

The following updates are made in BMC Helix Knowledge Management by ComAround:

  • Get precise data about article views for BMC applications.  
  • Access the upgraded BMC Helix Knowledge Management by ComAround interface from BMC Helix ITSM or BMC Helix Business Workflows.
  • Leverage the benefits of the upgraded content storage system.
  • Easily interpret the large numeric values in Business Intelligence reports.

23.3 enhancements and patches

October 15, 2023

The following updates are made in BMC Helix Knowledge Management by ComAround:

  • Updated the in-built video recording tool
  • Implemented the Content_GetTranslationChanges API method
  • Discontinued the support for generating the Visits report

23.3 enhancements and patches

Deprecated and discontinued features


Use case: Leveraging knowledge articles from BMC Helix Knowledge Management by ComAround in your application

 

Learn the scenario and benefits of integrating BMC Helix Knowledge Management by ComAround with third-party applications and BMC applications.

Overview of BMC Helix Knowledge Management by ComAround

The following video gives an overview of BMC Helix Knowledge Management by ComAround architecture and the product benefits:


https://youtu.be/VcVxD0MBV2o

Troubleshooting

 

Resolve issues that you might encounter while using BMC Helix Knowledge Management by ComAround.

Product Trials

Helix Communities

Communities

Videos

Videos

PDFs and videos

 

Get a list of all the videos and a PDF version of the BMC Helix Knowledge Management by ComAround documentation.

FAQs

 

Find answers to the most frequently asked questions about BMC Helix Knowledge Management by ComAround.

Related spaces

 

See the documentation of products related to BMC Helix Knowledge Management by ComAround.



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