BMC

BMC Helix Knowledge Management by ComAround

BMC Helix Knowledge Management by ComAround delivers powerful search and intelligent results throughout the service experience. Real-time translation of knowledge articles, AI-powered search, an out-of-the-box article library, and omni-channel integration results in accurate and consistent knowledge across channels.


Release notes and notices
updated 12 Nov


Learn what’s new or changed for BMC Helix Knowledge Management by ComAround, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

Support information

Knowledge-Centered Services v6 training and certification

The following updates have been added since the release of the product:

Date

Title

Summary

November 21, 20212021 enhancements

BMC Helix Knowledge Management by ComAround includes the following updates:

  • Reduced restrictions for knowledge article tags.
  • Support for BMC Helix Single Sign-On to log in to BMC Helix Knowledge Management by ComAround.
October 24, 20212021 enhancements

BMC Helix Knowledge Management by ComAround includes the following updates:

  • Discontinued the validity date range for URL as a content object.
  • Added a keyword editor to manually update the list of keywords in Agent Assist.
  • Updated the Identity server to Duende.
September 23, 20212021 enhancements

BMC Helix Knowledge Management by ComAround includes the following enhancement:

  • Ability for knowledge workers to associate knowledge articles with tickets or incidents.


Use case: Leveraging knowledge articles from BMC Helix Knowledge Management by ComAround in your application

 

Learn the scenario and benefits of integrating BMC Helix Knowledge Management by ComAround with third-party applications and BMC applications.

Overview of BMC Helix Knowledge Management by ComAround

The following video gives an overview of BMC Helix Knowledge Management by ComAround architecture and the product benefits:


https://youtu.be/NrLsDovYiMQ

Troubleshooting

 

Resolve issues that you might encounter while using BMC Helix Knowledge Management by ComAround.

Onboarding and implementing

 

As an administrator, onboard users and configure the login and authentication methods to access knowledge.

Product Trials

Helix Communities

Communities

Videos

Videos


PDFs and videos

 

This topic describes and links to PDFs and videos that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF. 

or register to view this page.

Videos

The following list displays the topics that contain videos that supplement or replace the text-based documentation:




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