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This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Release notes and notices

Learn what’s new or changed for BMC Helix Virtual Agent 22.1, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this list, click the  icon on the top of this page.

Related topics

Known and corrected issues

Support information

BMC Helix Innovation Suite Release notes and notices Open link

The following updates have been added since the release of the product:



May 24, 2024BMC announces the end-of-life plan for Telemetry version 20.08.x.Statement of direction: End-of-life plan for Telemetry version 20.08.x
April 17, 202422.1 enhancements and patches
August 11, 202322.1 enhancements and patches
July 28, 202322.1 enhancements and patches
June 7, 202322.1 enhancements and patches
March 24, 2023

This patch includes the following enhancements: 

  • IBM Watson Discovery has migrated its functionality from v1 to v2. For more information, see Migrating to Discovery v2 Open link .
  • Optionally display the company logo in BMC Helix Virtual Agent web UI.
  • Highlight key words in knowledge articles for users in BMC Helix Virtual Agent.
  • Display chat expiration message after the session timeout. 
  • Provide an initial intent in BMC Helix Virtual Agent at the start of the chat session. 
22.1 enhancements and patches
January 13, 2023

This patch includes the following enhancements: 

  • Permission settings to provide permission to a specific user role or group to use a chatbot.
  • Proactive notification settings to notify the user if the user is idle or inactive during conversation with the chatbot.
22.1 enhancements and patches
November 2, 2022

Issues that were fixed in this patch and issues that remain open

22.1 enhancements and patches
October 10. 2022

Issues that were fixed in this patch and issues that remain open

22.1 enhancements and patches
September 2, 2022

This patch includes the following enhancement: 

  • Update Watson SDK to latest version 9.3.x that will offer latest Watson features, such as auto-learn.
  • BMC Helix Virtual Agentcan display 63 characters in the titles of knowledge articles.
22.1 enhancements and patches
July 29, 2022

BMC Helix Virtual Agent includes the following enhancements:

  • View knowledge search metrics in the Chatbot Overview dashboard in BMC Helix Dashboards.
  • Display a message to end users when all agents are busy.
  • Support for rich text formatting in comments added to BMC Helix Digital Workplace Catalog service requests.
22.1 enhancements and patches

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