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This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Getting started

BMC Helix Virtual Agent offers intelligent, omni-channel experiences that lets users find and request services through a conversational interface. 

If you are new to the BMC Helix Virtual Agent product, read and perform getting started tasks to learn how to configure a chatbot for your organization. If you are not sure where to start, read the Quick start.

The following video (3:29) shows how you can use BMC Helix Virtual Agent to resolve your queries:


  • Tutorial: Implementing use cases with Chatbot Starter Kit—The Chatbot Stater Kit provides several example use cases that you can utilize within your own chatbot implementation. The use cases in this guide are intended to be sample use cases that you can leverage for your chatbot implementation as is or modify them to meet your requirements.
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