Space banner


This documentation supports the 23.3 version of BMC Helix Virtual Agent, which is available only to BMC Helix customers (SaaS).

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix Virtual Agent 23.3.00, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this list, click the  icon on the top of this page.

Related topics

Known and corrected issues

Support information

BMC Helix Innovation Suite Release notes and notices Open link

The following updates have been added since the release of the product:



December 8, 2023
BMC Helix Virtual Agent includes the following enhancements:
  • (Controlled availability customers only) Leverage BMC HelixGPT as an Assistant Service Provider in BMC Helix Virtual Agent.
  • Customize primary, secondary and active branding colors in BMC Helix Virtual Agent.
  • Display the latest comments added to the service requests created in BMC Helix Digital Workplace Advanced.
  • Customize the default system messages displayed by the chatbot based on the supported locales.
23.3 enhancements and patches
Was this page helpful? Yes No Submitting... Thank you