BMC Helix Service Monitoring
BMC Helix Service Monitoring is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). BMC Helix Service Monitoring acts as a Manager of Managers (MoM) and collects a variety of data from various IT operation tools and devices, automatically detects and reacts to issues in real time, and provides historical analytics. It scales, optimizes, and automates the entire IT Operation functions.
Learn what’s new or changed for BMC Helix Service Monitoring, including new features, urgent issues, and documentation updates.
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Date | Title | Summary |
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Nov 19, 2021 | Updates available in this release:
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Sep 21, 2021 | Enhancements available in this release:
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Jul 26, 2021 | Enhancements available in this release:
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May 27, 2021 | Enhancements available in this release:
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Mar 20, 2021 | The initial release of BMC Helix Service Monitoring. |
Related release notes
The following links provide updates about the integrated BMC Helix Service Monitoring products:
Set up users and assign permissions, configure third-party integrations, and start monitoring key performance indicators, services, and situations. | Monitoring key performance indicators and entities Get a consolidated health summary of key performance indicators and entities. Monitoring service health and performing causal analysis Monitor services to assess the service health and perform probable cause analysis or AIOps root cause isolation of impacted services. Monitoring and investigating policy-based situations Monitor and investigate rule-based and AIOps situations for analysis and remediation. |
Monitoring service impact and situations by using AIOps Use the AIOps features to perform ML-based root cause isolation and investigate ML-based situations. | Remediating events for services and situations Run automation actions to remediate open events for services and situations. | Integrate with BMC and third-party solutions to ingest events, metrics, CIs, and topology data. |
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BMC Helix products
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